Etsy shop user is not being collected. Showing an error.

[mj5]

Your Workflow URL

https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZiMDYzZTA0MzA1MjY0NTUzMTUxM2Ei_pc

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

 

[Hrishabh.pabbly]

Hi @mj5 ,

Thank you for sharing the workflow details. Upon reviewing the Etsy: Get User action in your workflow, we noticed the following errors:

1. Shared secret is required in x-api-key header – This indicates that the API request is missing the required x-api-key (shared secret) header.
2. OAuthException: refresh_token is revoked – Your current Etsy connection’s token has been revoked, which prevents the workflow from accessing your account.

To resolve this issue, please follow these steps:

1. Reconnect your Etsy account in Pabbly Connect to generate a new OAuth token.
2. Ensure the connection includes the required shared secret in the API key/header configuration.
3. Once reconnected, re-run your workflow; the “Get User” action should execute successfully.

For detailed guidance, you can refer to our help article: How to solve OAuthException error

 

[mj5]

Hey I reconnected the account many times. Still facing the same issue. And the whole point of paying for pabbly was that we dont need to do this kind of complicated API stuff. And it was working fine all these months.

Please let me know what the issue is.

 

[ArshilAhmad]

It looks like you were still using the old connection. We’ve switched it to your latest connection, and that appears to have resolved the issue.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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