Facebook Lead Ads - No Webhook Subscription

daniel_s

Member
Hello,
I am struggling to connect Pabbly with a particular Facebook lead form. I have done it with other ad accounts so I'm not what the problem is.

Effectively, whenever I submit a test form, the Webhook Response does not get updated:

1669284327012.png


In the Facebook Leads Ads Testing Tool, it says there is no webhook subscription. Shouldn't this automatically get filled with some information? (It does with another ad account I have connected Pabbly to).

1669284417728.png


I have checked and double checked my permissions to access Leads for the selected Page, and I have reconnected the Lead Ads Form many times.

What could be the issue please?

Thanks,
Daniel
 

daniel_s

Member
Hello Kunal,
I have actually been through this step multiple times. I am thinking that I don't have admin access to the Lead form or something but this can't be the case as I have double checked.
Am I missing something obvious here?
 

daniel_s

Member
I figured this bit out actually. I had to give Pabbly Connect access as the CRM within Facebook Business Manager. It was all rather confusing and took a long time as I had no previous experience.
It would be useful if you had some 'how-to' articles on this, rather than just your videos.
 

Kunal Valuskar

Member
Staff member
Hey @daniel_s

We are glad that you figure out the issue. We will check with the team if they can create a few support articles for solving this type of issue so that other customers will get benefitted.

Thanks
Kunal
 
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