Scraft Studio
Member
The setup i have connected everything but when i visit my business manager i cannot see any conversion value reflecting in my account the zaps show successful but nothing comes in facebook please help
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Facebook offline conversions not tracking
- Thread starter Scraft Studio
- Start date
Scraft Studio
Member
i am also facing this error in backend https://prnt.sc/KvSStr-Pxyb6 please guide on what the issue is here
P
Pabblymember11
Guest
Hey @Scraft Studio
The error message you see, "Error validating access token" - The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons," typically occurs when the access token is used to authenticate a user's session with Facebook has become invalid.
If the user associated with the access token changes their Facebook password, it will invalidate the existing access token. This is done for security reasons to prevent unauthorized access to the account.
So, kindly make a new connection and then try again.
The error message you see, "Error validating access token" - The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons," typically occurs when the access token is used to authenticate a user's session with Facebook has become invalid.
If the user associated with the access token changes their Facebook password, it will invalidate the existing access token. This is done for security reasons to prevent unauthorized access to the account.
So, kindly make a new connection and then try again.
Scraft Studio
Member
i have reauthenticated it shows success but again the value i cannot see in the facebook offline conversions purcahse value in dashboard
P
Pabblymember11
Guest
As we can see from your workflow you have reconnected the action step and it is working fine.
Kindly give it a try and let us know.
Kindly give it a try and let us know.
Scraft Studio
Member
it is wroking but see the problem this is what my facebook ads account shows https://prnt.sc/50hgmmoxp0qv
okay and now look at my shopfiy https://prnt.sc/t9PalH392P-K
so how is this any correct its reporting wrongly right how do we fix this
okay and now look at my shopfiy https://prnt.sc/t9PalH392P-K
so how is this any correct its reporting wrongly right how do we fix this
Scraft Studio
Member
can you help on what is going wrong here please it should not report data like this
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