Facebook Pages: Send A Private Reply Not working - Inconsistent - Various errors

[Andreas.s.]

Your Task History ID

IjU3NjUwNTZlMDYzZjA0MzU1MjY1NTUzMzUxMzc1MTY2NTQzODBmMzAi_pc

Link to workflow:

Pabbly

connect.pabbly.com

Problems as mentioned in the title. Unfortunately recently encountering problems regularly when setting up new Pabbly Connect automations.

Error codes returned:

Res3 Error Message	(#10903) This user cant reply to this activity
Res3 Error Type	OAuthException
Res3 Error Code	10903
Res3 Error Fbtrace Id	AcAMGTkUUTh-i7IcGBkPUdT

Res3 Error Message	(#10900) Activity already replied to
Res3 Error Type	OAuthException
Res3 Error Code	10900
Res3 Error Fbtrace Id	AymrSQMEGk0H0-scND0Z_CO

Res3 Error Message	(#100) Invalid comment_id parameter
Res3 Error Type	OAuthException
Res3 Error Code	100
Res3 Error Error Subcode	2018292
Res3 Error Fbtrace Id	AfL7fuA_-5fe-CgCam12yqh

Res1 HTTP Status Code	500
Res1 Message	The application processed the request but returned a blank response. Refer to the HTTP status code above for details.
Res2 Access Token	EAAJRLnGOHpMBO8KQMTNhZBLYZCkdQiWZB45l4EVT7jwxtP7uUvZAdbTIbGHBfxAKJUpT4JQiZB6xR8ByKc2NLP2wXqqogiPj8ZC5g95YXEnr8cwusZCsZAdsfAeJQZAui86XwAdjRA9FgQKcLGSsxdKpZAPlgL3px0VF35WzZAozkUdyCOhMcsdvwX9UPDuNgZCEQe92sG1wM3L3MfEy
Res2 Id	556290730902801
Res3 HTTP Status Code	500
Res3 Message	The application processed the request but returned a blank response. Refer to the HTTP status code above for details.

Also inconsistently. One time the workflow goes through without the 10900 error mentioned which affects all iterations of Facebook Pages: Send A Private Reply steps after the first one - see task ID: IjU3NjUwNTZlMDYzZjA0MzY1MjY4NTUzNDUxMzI1MTY0NTQzNjBmMzAi_pc

(But even this task failed to work fully and eventually started returning the second error mentioned.)

Then other times getting both errors.

What's going on? Can this be fixed?

Recently encountering errors commonly with Pabbly Connect, which makes it less valuable for me sum total because of necessary partly extensive time commitments to discuss and fix, as well as reliability issues.

Could you please look into the errors in this workflow and give feedback accordingly?

Errors appearing consistently throughout various runs of the workflow. Task ID given is only one example.

Thank you.

Best regards

 

[ArshilAhmad]

Hi @Andreas.s.,

Link to workflow:

Pabbly

connect.pabbly.com

Problems as mentioned in the title. Unfortunately recently encountering problems regularly when setting up new Pabbly Connect automations.

Error codes returned:

Res3 Error Message	(#10903) This user cant reply to this activity
Res3 Error Type	OAuthException
Res3 Error Code	10903
Res3 Error Fbtrace Id	AcAMGTkUUTh-i7IcGBkPUdT

This issue occurs either when the customer has blocked your page or when you're trying to reply to an interaction that is more than 7 days old.

Res3 Error Message	(#10900) Activity already replied to
Res3 Error Type	OAuthException
Res3 Error Code	10900
Res3 Error Fbtrace Id	AymrSQMEGk0H0-scND0Z_CO

It seems you're replying to the same comment ID multiple times, which is causing this issue.

(Facebook API ) how to reply to comment user on post by both text message and image - Developer Community Forum - Meta for Developers

developers.facebook.com

Res3 Error Message	(#100) Invalid comment_id parameter
Res3 Error Type	OAuthException
Res3 Error Code	100
Res3 Error Error Subcode	2018292
Res3 Error Fbtrace Id	AfL7fuA_-5fe-CgCam12yqh

Please share the Task History ID where you encountered this error.

Res1 HTTP Status Code	500
Res1 Message	The application processed the request but returned a blank response. Refer to the HTTP status code above for details.
Res2 Access Token	EAAJRLnGOHpMBO8KQMTNhZBLYZCkdQiWZB45l4EVT7jwxtP7uUvZAdbTIbGHBfxAKJUpT4JQiZB6xR8ByKc2NLP2wXqqogiPj8ZC5g95YXEnr8cwusZCsZAdsfAeJQZAui86XwAdjRA9FgQKcLGSsxdKpZAPlgL3px0VF35WzZAozkUdyCOhMcsdvwX9UPDuNgZCEQe92sG1wM3L3MfEy
Res2 Id	556290730902801
Res3 HTTP Status Code	500
Res3 Message	The application processed the request but returned a blank response. Refer to the HTTP status code above for details.

Based on your Task History, we can see that this issue occurs at the 6th 'Send a Private Reply' step in your workflow in both the task history IDs you have shared. It also appears to be related to sending multiple replies to the same comment.

 

[Andreas.s.]

Hi @Andreas.s.,


This issue occurs either when the customer has blocked your page or when you're trying to reply to an interaction that is more than 7 days old.View attachment 55707

It seems you're replying to the same comment ID multiple times, which is causing this issue.

(Facebook API ) how to reply to comment user on post by both text message and image - Developer Community Forum - Meta for Developers

developers.facebook.com

Please share the Task History ID where you encountered this error.


Based on your Task History, we can see that this issue occurs at the 6th 'Send a Private Reply' step in your workflow in both the task history IDs you have shared. It also appears to be related to sending multiple replies to the same comment.

Hello ArshilAhmad,

1. Regarding error 10903 - I will check if this related to a user who blocked the page.

2. Regarding error 10900 - This does not necessarily pose a problem as can be observed here: task ID IjU3NjUwNTZlMDYzZjA0MzY1MjY4NTUzNDUxMzI1MTY0NTQzNjBmMzAi_pc
As you can see replying to the same comment ID works flawlessly here - until HTTP status error code 500 appears. Please comment on this. I do want to send multiple private messages to the same comment ID trigger. Why does this not work in some cases but does work in others? It's necessary for me to be able to reply with several messages.

3. Regarding error message ID #300: In this task for instance: IjU3NjUwNTZlMDYzZjA0MzU1MjY1NTUzMzUxMzc1MTY2NTQzODBmMzAi_pc

4. Regarding what you said about the HTTP status error code 500 "Based on your Task History, we can see that this issue occurs at the 6th 'Send a Private Reply' step in your workflow in both the task history IDs you have shared. It also appears to be related to sending multiple replies to the same comment."

Yes, I can see this, too as evident from the task history. However I cannot confidently say that this relates to sending multiple replies. Stating that it does rather is a guess based on observed correlation. I would like to know what exactly causes the error - especially as sending multiple replies does work in several cases as showcased by the example mentioned further above.

Thank you.

 

[Preeti Paryani]

Hello @Andreas.s.,

Upon closely reviewing your workflow and task history, it appears that the issue may be rooted in the JSON structure of the message body.

While wrapping key-value pairs in double quotes is correct, please ensure that you are not using additional double quotes within the message content itself. If you need to include quotes inside your message, we recommend using single quotes (') instead of double quotes ("), as improper formatting can sometimes lead to unexpected behavior.

We understand that the message may go through when using the “Save & Send Test Request” option, but the error typically appears during actual task executions in the task history.

To proceed, we kindly request you to:

1. Recheck the message JSON structure to ensure it's clean and correctly formatted.
2. Perform a real-time test (not just a test request).
3. If the issue still occurs in the task history, please share the exact task ID with us so we can take a closer look.

Thank you for your cooperation.

 

[Andreas.s.]

Hello @Andreas.s.,

Upon closely reviewing your workflow and task history, it appears that the issue may be rooted in the JSON structure of the message body.

While wrapping key-value pairs in double quotes is correct, please ensure that you are not using additional double quotes within the message content itself. If you need to include quotes inside your message, we recommend using single quotes (') instead of double quotes ("), as improper formatting can sometimes lead to unexpected behavior.

We understand that the message may go through when using the “Save & Send Test Request” option, but the error typically appears during actual task executions in the task history.

To proceed, we kindly request you to:

1. Recheck the message JSON structure to ensure it's clean and correctly formatted.
2. Perform a real-time test (not just a test request).
3. If the issue still occurs in the task history, please share the exact task ID with us so we can take a closer look.

Thank you for your cooperation.

Hello Preeti,

Thank you.

This is in regards to which of the four mentioned errors?
1, 2, 3 or 4?

What about the rest of the errors mentioned?

Regards

 

[Preeti Paryani]

Hello @Andreas.s.,

This appears to be a fundamental issue that could be causing the other problems as well.
We request you to please address this first, and if any issues persist after resolving it, kindly let us know.

We’ll be happy to assist you further.