MYZONE
Member
Support Request to Pabbly:
Hello Team,
We are building an automated WhatsApp assistant using Pabbly + Interakt + ChatGPT (OpenAI), and facing a problem at the final step.
Our Use Case:
We want to auto-reply to WhatsApp user queries like:
Our goal is to:
- Receive the WhatsApp message from a user (via Interakt).
- Pass that message to OpenAI (ChatGPT 3.5-turbo).
- Extract the AI reply using Text Formatter (Regex).
- Send back the AI-generated response to the same user over WhatsApp via Interakt's API (with or without using templates whichever is possible).
Steps Already Working:
- Webhook: Capturing messages from Interakt successfully.
- OpenAI API (ChatGPT): Getting clean and expected response.
- Text Formatter: Extracting the message body properly with regex.
- Interakt Token: Valid and authorized.
Current Problem:
At final step, we're using:
POST https://api.interakt.ai/v1/message
And sending the body as:
{
"countryCode": "91",
"phoneNumber": "{{1.Data Customer Phone Number}}",
"callbackData": "myzone-auto",
"type": "text",
"message": "{{3.Result 1}}"
}
But the message is not being sent to the user on WhatsApp.
No visible error, yet the message doesn't reach them.
Our Key Question:
Are we using the right application & endpoint in Pabbly?
We are currently using:
- Action App: Interakt
- Action Event: Custom API Request
- Payload: Raw JSON
- Headers: Auto token (Bearer)
If not, kindly guide which event or app we should choose for sending a plain text dynamic WhatsApp message with or without template.
Request:
- Kindly check if we are missing any formatting or technical config.
- Please confirm if the selected application flow is valid.
- Suggest any corrections in the flow, endpoint or payload structure.
Looking forward to your support.
Thanks & Regards,
[Bhavesh Sarvakar / MyZone Team]
