facing a problem

[MYZONE]

Support Request to Pabbly:​

Hello Team,


We are building an automated WhatsApp assistant using Pabbly + Interakt + ChatGPT (OpenAI), and facing a problem at the final step.

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Our Use Case:​

We want to auto-reply to WhatsApp user queries like:

“Dubai visa fees please”
“UK visa cost?”

Our goal is to:

1. Receive the WhatsApp message from a user (via Interakt).
2. Pass that message to OpenAI (ChatGPT 3.5-turbo).
3. Extract the AI reply using Text Formatter (Regex).
4. Send back the AI-generated response to the same user over WhatsApp via Interakt's API (with or without using templates whichever is possible).

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Steps Already Working:​

• Webhook: Capturing messages from Interakt successfully.
• OpenAI API (ChatGPT): Getting clean and expected response.
• Text Formatter: Extracting the message body properly with regex.
• Interakt Token: Valid and authorized.

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Current Problem:​

At final step, we're using:

POST https://api.interakt.ai/v1/message


And sending the body as:

{
"countryCode": "91",
"phoneNumber": "{{1.Data Customer Phone Number}}",
"callbackData": "myzone-auto",
"type": "text",
"message": "{{3.Result 1}}"
}


But the message is not being sent to the user on WhatsApp.
No visible error, yet the message doesn't reach them.

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Our Key Question:​

Are we using the right application & endpoint in Pabbly?
We are currently using:

• Action App: Interakt
• Action Event: Custom API Request
• Payload: Raw JSON
• Headers: Auto token (Bearer)

If not, kindly guide which event or app we should choose for sending a plain text dynamic WhatsApp message with or without template.

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Request:​

• Kindly check if we are missing any formatting or technical config.
• Please confirm if the selected application flow is valid.
• Suggest any corrections in the flow, endpoint or payload structure.

Looking forward to your support.


Thanks & Regards,
[Bhavesh Sarvakar / MyZone Team]

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[ArshilAhmad]

Hi @MYZONE,

Currently, there is no action event in Interakt that allows you to send plain text messages. Interakt integration has been developed and is managed by the Interakt team itself. Please reach out to them to get a better understanding of the endpoint you need to use for sending plain text messages and how to set it up.

Contact us for WhatsApp Business API with Interakt

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