Facing an issue with payment method addition on meta.

Getting an option to add funds. So if I add the prepaid funds, will it work for the Whatsapp account?

Hello Riddhi,

Thank you for reaching out and sharing the screenshot.

The error you're seeing ("The payment systems encountered an error...") is generated directly by Meta's payment system while adding a payment method on the WhatsApp Business Platform. This is not something Pabbly can control or resolve from our end, as the payment flow happens entirely on Meta's platform. It often occurs due to a temporary issue on Meta's side, even when the card itself is valid.

Please try the following steps:

1. Wait a few hours and try adding the payment method again.
2. Try a different browser, or clear your browser cache and cookies before retrying.
3. Verify that your card details (number, expiry, CVV, and billing address) match exactly what your bank has on file.
4. If the issue persists, please contact Meta/WhatsApp support directly through the WhatsApp Business Help Center, since your BSP cannot intervene in payment method addition.

Please give these a try and let us know how it goes. We're happy to assist further if needed.

Thanks & Regards,
Naman Bansod
Customer Support Specialist
🌐 Pabbly.com
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Getting an option to add funds. So if I add the prepaid funds, will it work for the Whatsapp account?

Screenshot attached above ?

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Hello Riddhi,

Apologies for the delayed response. Since it was the weekend, responses may have taken a little longer than usual.

Regarding your query, if you have now resolved the issue with adding funds/payment for your WhatsApp account, you may proceed with the required setup or connection process.

If you are still facing any issue while connecting the WhatsApp number or adding the required payment method, please let us know and we will be happy to assist you further.