Invoice getting send on wrong email id

Status: Open · Asked by Indo Count India . on · 0 views

Indo Count India . — Question ·
HI Team,

we have opted for 2 plan with monthly auto debit options. But stangely we don't get Invoice email on registered mail id of the account. 

Kindly check. 
Pabbly Support — Reply ·

Hi there,

Thank you for reaching out, and I’m sorry for the trouble with the invoice emails.

Please share the following details with us at support@pabbly.com so our team can look into this further:

  1. Which Pabbly product(s) are the two plans for?

  2. The registered email address associated with the account where you expect to receive the invoices.

  3. Are you receiving any other account or billing emails at this email address, or are only the invoice emails missing?

  4. If the invoice emails are being received on any other email address, please share that email address along with a screenshot of the invoice email for reference.

  5. Please also check your spam/junk folder to make sure the invoice emails have not been filtered there.

Once we receive these details, our team will investigate the issue and assist you further.

Thanks & Regards,
Vinay Jain
Customer Support Associate
🌐 Pabbly.com

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