every outbound message fails

Status: Closed · Asked by Viviane Silva on · 0 views

Viviane Silva — Question ·

My WhatsApp number shows Connected, High quality, and Available Without Review in Pabbly Chatflow, but every outbound message fails with:
“WhatsApp provided number needs display name approval before message can be sent.”

Meta WhatsApp Manager also shows the number as connected and does not show a pending review.

Please check the provisioning/status synchronization for this number on your side.

Pabbly Support — Reply ·

Hello Viviane,

Thanks for contacting us.

As we can check, you are getting Failed due to Meta policy - WhatsApp provided number needs display name approval before message can be sent. error because your Display name is not yet approved by Meta. For sending messages through WhatsApp Provided numbers, the Display name needs to be approved. For the Display name to be approved, first you need to complete the Business verification which I can check is not completed. Kindly complete it then only the Display name will be approved and you will be able send messages.

2026-09-30_02h14_03.png

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

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