Support Request - Quick Replies not responding in Chatflow + Appointment cancellation integration with Acuity

Hi Pabbly Support Team,

I have configured an automation between Pabbly Connect, Pabbly Chatflow, and Acuity Scheduling for appointment reminders. I need assistance with two things:

ISSUE 1: Quick Replies are not working

I'm sending a template from Connect to Chatflow with two quick reply buttons:

• "Yes, confirm"
• "No, I need to reschedule"

The template arrives correctly, but when I click on any button, nothing happens. The flow in Chatflow is configured with "Template Selected" trigger and connection lines to the following actions, but it doesn't trigger.

Flow IDs:

• Connect Flow: CONFIRMACION 24 HRS ANTES WHATSAPP https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjcwNTY4MDYzMzA0MzM1MjZmNTUzNTUxMzci_pc
• Chatflow Flow: CONFIRMACION DE CITAS 1: https://chatflow.pabbly.com/app/flows/edit/69e3d6dbf62fc46a02a957c5 
• Template Name: recordatorio_24hrs_antes_cita

ISSUE 2: Appointment cancellation in Acuity

When the user selects "No, necesito reagendar," I need to:

1. Automatically cancel the appointment in Acuity Scheduling
2. Identify the appointment_id from the attribute I pass from Connect
3. Execute an API Request to Connect to trigger the cancellation in Acuity

Currently, I'm passing the appointment_id as an Attribute from Connect, but I need to know the correct way to:

• Capture that data in Chatflow from the quick reply
• Send it to Connect to cancel the appointment
• Confirm the cancellation to the user

Could you help us with:

1. Review why "Template Selected" doesn't trigger when I click on the quick reply buttons?
2. Indicate the correct architecture to cancel appointments in Acuity from a quick reply in Chatflow?

I'm available for any additional questions.

Thank you,
Ana Marìa