Whatsapp Business Account blocked

Hello John,

Thank you for reaching out, and I'm sorry for the disruption this is causing.

When your WhatsApp Business account shows as blocked in Pabbly Chatflow, this restriction is applied directly by Meta at the WhatsApp Business Account (WABA) level. Even when your message templates are approved, Meta can still place a separate policy or quality restriction on the WABA itself that pauses sending. Pabbly is unable to lift or override a Meta-side block, as only Meta can review and reinstate the account.

Here is how to investigate and resolve it:

1. Log in to your Meta Business Manager (https://business.facebook.com/) and open the Account Quality section for the specific WhatsApp Business Account (not just the overall business portfolio). Any restriction or review status on that WABA will be shown there, along with an option to appeal directly to Meta if applicable.
2. In WhatsApp Manager (https://business.facebook.com/wa/manage/phone-numbers/), check under Account Tools -> Phone Numbers for any quality rating alerts or restrictions on your number.
3. If a restriction or violation is listed, submit an appeal/request for review directly through Meta. This is the only path to restoring a Meta-imposed block.
4. While the number is under review, you can connect a different verified WhatsApp Business number to Pabbly Chatflow to keep operations running.

Once Meta lifts the restriction, sending through Pabbly Chatflow will resume automatically.

If Meta's Account Quality page shows no restriction at all on that WABA, please share a screenshot of it so we can review your setup further.

Pabbly Support:
Hello John,Thank you for reaching out, and I'm sorry for the disruption this is causing.When your WhatsApp Business account shows as blocked in Pabbly Chatflow, this restriction is applied directly by Meta at the WhatsApp Business Account (WABA) level. Even when your message templates are approved

I have added a new number but I'm not able to create new templates.

Hello John,

Thank you for the update and for sharing the screenshot.

Before we proceed further, could you please share the details of the new phone number you have added (including the country code)?

In the meantime, regarding the error message—"This WhatsApp business account is restricted from creating a new template"—this occurs because Meta applies restrictions at the WhatsApp Business Account (WABA) level, rather than to an individual phone number.

Even though you have attached a new phone number under the same WABA, Meta blocks all template creation across every number connected to that account until the overall account restriction is lifted.

Next Steps to Resolve:

1. Check Account Quality: Log into your Meta Business Manager and check the Account Quality section under your WABA to review the active restriction.

2. Submit an Appeal: Request a review directly through Meta on that page, as Meta is the only authority capable of lifting WABA-level restrictions.

3. Using a Separate WABA: If you need to send messages immediately, you will need to attach the new number to an entirely separate, unrestricted Meta WABA (or create a new WABA portfolio).

Once you share the number details, we can check our records further as well.

Pabbly Support:
Hello John,Thank you for the update and for sharing the screenshot.Before we proceed further, could you please share the details of the new phone number you have added (including the country code)?In the meantime, regarding the error message—"This WhatsApp business account is restricted from creatin

the new phone number is +243964279767

Hello John,

Thank you for providing the phone number.

We checked your account and noticed that a template named "test" has been submitted and is currently in Pending status with Meta.

Since this template was created successfully, it confirms that your new phone number (+243964279767) is connected and functioning properly. Once Meta approves the pending template, you will be able to start sending broadcasts.

Please let us know if you need any further assistance!