Inbox Conversations Sometimes Not Loading / Blank Inbox

Hi, we're experiencing an intermittent issue with the Pabbly Chatflow Inbox.

Sometimes, when we open the Inbox, the conversations do not load and the chat list appears completely blank. This issue affects different team members and occasionally happens to me as well, so it does not seem to be related to user roles or admin permissions.

The messages and automations continue working correctly, but sometimes the Inbox simply does not display the existing conversations.

After refreshing or trying again later, the conversations may appear again, but the issue keeps happening randomly.

Could you please help us identify what might be causing this and how we can prevent the Inbox from loading blank?

Thank you!

Hello Jesus,

Thank you for reaching out and for the clear description.

A blank Chatflow Inbox where conversations don't load is typically a temporary browser-side display issue rather than data loss — your chats and conversations remain intact on the server, which matches what you're seeing (messages and automations keep working, and conversations reappear on refresh).

To help reduce and resolve this, please try the following:

1. Refresh the Inbox page and re-select a chat from the list to load its messages.
2. If it still appears blank, open Pabbly Chatflow in your browser's Incognito/Private mode to rule out cache, cookie, or extension interference.
3. If Incognito works, clear your normal browser's cache and cookies for the Pabbly domain, or try a different browser.
4. Disable browser extensions (especially ad blockers or privacy extensions) that may block Inbox content from loading.

If the Inbox still appears blank after these steps, please reply with a screenshot and the registered email address on your Pabbly account so we can verify.

Hello,

Just following up on our previous email to check if you need any further assistance from our end.

Please feel free to let us know if you have any questions or concerns. We’ll be happy to assist you.

Hello!

It seems that the matter has been resolved, as we haven’t received any further queries from your side.

If there are any other concerns, please do let us know. We will be happy to assist you.