Unclear Error Message
Status: Closed · Asked by John Kalambayi on · 0 views
we tried sending ta bulk message to a list of customers,
after sending the test message, the message was sent correctly.
but after we tried sending to the whole broadcast now, we are getting an error message.
Please assist here.
Hello John,
Thank you for reaching out.
We understand that your test broadcast went through successfully, but you are seeing an error when sending to the full broadcast list. To help us pinpoint the cause, could you please share:
Can you let us know the name of the Template that you are trying to send and the Value entered in the parameter? It seems there are more than 4 spaces in the Parameter value, as the error says so.
Thanks & Regards,
Adeel Akhtar
🌐 Pabbly.com
the name of the template is expiration carte and the values are taken from the csv file in the contatc list
Hello there,
In the second parameter, you added value which has more than 4 spaces in it. A parameter can only have a maximum of 4 spaces. If it exceeds then you will get this error.
Thanks & Regards,
Adeel Akhtar
🌐 Pabbly.com
we removed the spaces in the parameter and we tested again
but when we sent for 5 numbers, the message was sent correctly. then we tried for 130 numbers but we still got the same error.
please advise on why
Hello John,
Can you share the error that you got now? Or any contact number to which you sent the message and got the error so we can check and provide information accordingly.
Thanks & Regards,
Adeel Akhtar
🌐 Pabbly.com