Subject: Request to Release WhatsApp API Number
Status: Closed · Asked by Elakiyaa Solution on · 0 views
Dear Pabbly Support Team,
I have deleted my WhatsApp API number from Pabbly Connect and plan to integrate the same number with another WhatsApp API provider.
However, my phone number is not visible during the new provider's onboarding process.
Please check whether my WhatsApp number is still linked to your WhatsApp Business Account or provider account.
Kindly release or disconnect the number from your platform if any active connection remains.
WhatsApp Number: 7604859356
Business Name: Elakiyaa Solution
Check if need my previours ticket number TCK 217727
Thank you
Hello there,
Thanks for reaching out.
When you delete a WhatsApp number from your Pabbly account, that alone does not always fully deregister it from the WhatsApp Business API. The number can remain registered with the BSP (Business Solution Provider), which prevents another provider from onboarding it.
To have this looked into properly, could you please confirm the following:
1. The Pabbly-registered email address associated with your Chatflow account.
2. Confirm whether the number (7604859356) was connected as a Cloud API number or via the WhatsApp Business App.
Please also note that removing a number from a front-end platform does not automatically deregister it from the WhatsApp Business API. If the number was previously used through a BSP, it may need to be fully released/migrated. You can refer to our migration guide here: https://docs.pabbly.com/s/f3b40ae7-4846-4110-8cf3-cdd0cf3467c2/doc/migrating-from-bsp-to-whatsapp-cloud-api-2oYsJweFxu
Thanks & Regards,
Adeel Akhtar
🌐 Pabbly.com