facing problem in sending message from whatsapp

[nbfcadvisory]

Your Task History ID

IjU3NjMwNTZlMDYzMjA0M2M1MjY5NTUzNjUxMzE1MTY0NTQzNCI_3D_pc

Facing pron

 

[ArshilAhmad]

Hi @nbfcadvisory,

Please note that the 'Send Text Message' action event works only for customer-initiated conversations. Therefore, you won't be able to send a message directly if the customer hasn't initiated the conversation from their end.

Regarding the error you're encountering, according to this document, it appears to be related to the phone number being deleted from your WhatsApp Business Cloud API.

WhatsApp Business Platform | Cloud API Error Codes

WhatsApp Business Platform Cloud API error codes and possible solutions.

developers.facebook.com

 

[nbfcadvisory]

So, any other way to communicate with my new leads through WhatsApp?

 

[Supreme]

Kindly use the "Send Template Message" action step instead of using "Send Text Message" since the end-user didn't start the discussion on your WhatsApp.