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Failed Payments


I would like to send a SMS message every time a payment is failed whatever the reason is. I use PerfexCRM integrated with Stripe and PayPal. 90% of payments are collected with Stripe.

I didn’t find any way to create an automation for this use case.

As a workaround I tried to create the automation with Stripe + Twilio but when getting Stripe data It doesn’t collect the phone number of the Stripe customer.

Ideally I would like to use PerfexCRM to cover failed payments from all payment gateways. I already have API module and Webhooks module on PerfexCRM.


Well-known member
Staff member
Hey @globalpr

You can use the "Stripe : Retrieve a Customer by Email" action step of Stripe to retrieve the related data of the customer.

Kindly refer to the following screenshot for your better understanding.