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FB Instant forms and WhatsApp integration.

tgingalls07

Member
I have a Facebook Instant forms running. The goals is after they submit the form they will receive a WhatsApp message.
However, in the instant form fields it captures the # including the + sign e.g. +63 919..... but in WhatsApp action Recipient Mobile Number should not includes the +. Is there a work around for it?
 

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  • WhatsApp Error.png
    WhatsApp Error.png
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Supreme

Well-known member
Staff member
Hey @tgingalls07

To clarify, if the conversation with your WhatsApp was not initiated by the end user, it is necessary to utilize the "Send Template Message" action instead. This action step can only be employed once the user has initiated the conversation with your WhatsApp.

1687952750266.png


Moreover, you have passed the phone number with the + sign prefix which need you to avoid passing.

1687952842423.png
 

tgingalls07

Member
Hey @tgingalls07

To clarify, if the conversation with your WhatsApp was not initiated by the end user, it is necessary to utilize the "Send Template Message" action instead. This action step can only be employed once the user has initiated the conversation with your WhatsApp.

View attachment 27919

Moreover, you have passed the phone number with the + sign prefix which need you to avoid passing.

View attachment 27920
Thank you very for the advice. I am using instant forms and that's how instant forms passes the phone #. Is there a way to remove the prefix "+" when passing?
 
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