FB Instant forms and WhatsApp integration.

[tgingalls07]

I have a Facebook Instant forms running. The goals is after they submit the form they will receive a WhatsApp message.
However, in the instant form fields it captures the # including the + sign e.g. +63 919..... but in WhatsApp action Recipient Mobile Number should not includes the +. Is there a work around for it?

 

[Pabblymember11]

Hey @tgingalls07

To clarify, if the conversation with your WhatsApp was not initiated by the end user, it is necessary to utilize the "Send Template Message" action instead. This action step can only be employed once the user has initiated the conversation with your WhatsApp.

Moreover, you have passed the phone number with the + sign prefix which need you to avoid passing.

 

[tgingalls07]

Hey @tgingalls07

To clarify, if the conversation with your WhatsApp was not initiated by the end user, it is necessary to utilize the "Send Template Message" action instead. This action step can only be employed once the user has initiated the conversation with your WhatsApp.

View attachment 27919

Moreover, you have passed the phone number with the + sign prefix which need you to avoid passing.

View attachment 27920

Thank you very for the advice. I am using instant forms and that's how instant forms passes the phone #. Is there a way to remove the prefix "+" when passing?

 

[ArshilAhmad]

You can use Text Formatter to remove the '+' sign from your number.