FB lead gen form not working in real time

[Atul Kumar]

I have created two workflows but I have noticed that the responses that I am getting are not being populated in real time. There is a lag of several hours between the lead that has come in FB dashboard and when I am getting it in my CRM. why is this happening??

 

[Pabblymember11]

Hey @Atul Kumar

We want to bring to your attention an ongoing issue impacting our Facebook Lead Ads integration in Pabbly Connect. Due to recent changes on Meta's end, we are currently experiencing difficulties in receiving new leads through the Facebook Lead Ads API. Please note that this issue originates from Facebook's side, and we are actively monitoring the situation to resolve it as soon as possible.

 

[IngridMajer]

Werden die Leads, die sich in der Zwischenzeit eingetragen haben, nachgesendet?

 

[IngridMajer]

Ich kann die Daten der Leads auch nicht im Werbeanzeigenmanager herunterladen. Ich weiß, dass neue Leads dazu gekommen sind, aber auf der Excel-Liste sind sie nicht.

 

[IngridMajer]

Wie komme ich zu meinen Leads?

 

[utkarsh1]

Ich kann die Daten der Leads auch nicht im Werbeanzeigenmanager herunterladen. Ich weiß, dass neue Leads dazu gekommen sind, aber auf der Excel-Liste sind sie nicht.

Weird, I'm able to download them from both ads manager and fb forms page.

 

[IngridMajer]

Ich sehe im Werbeanzeigenamanager 8 Leads aber auf der Excel-Liste sind nur 7

 

[Preeti Paryani]

Hello @IngridMajer

Hey there,

Sorry, we are quite not clear about your concern. Can you please elaborate on it? so we can better assist you.

Also, we've received an update from the Facebook team, and the issue has been resolved. Please check this thread for more information - https://forum.pabbly.com/threads/facebook-lead-ads.2740/