Files have been "Uploading" for DAYS

[Stephen274]

Can someone please help me? I uploaded several files and they are still not available for me to proceed. I don't see a way to open a ticket. My email address on this account is [email protected]. You have my permission to log in to fix the issue.

 

[anushkasahu]

Hello @Stephen274,
Thanks for reaching out.

Could you please share the email address associated with your Pabbly account? The one you provided does not seem to contain any workflows. It would also be helpful if you could share the Workflow ID.

 

[Stephen274]

I am not sure what you are looking for. It's the only email I have for this account.

 

[anushkasahu]

Hello @Stephen274,
Thank you for bringing this to our attention.

After carefully reviewing your case, we have escalated the concern to our technical team. We will update you as soon as we receive a response.

 

[Stephen274]

Can I get an update? I really need these lists completed.

 

[ArshilAhmad]

Please allow us some time. We will get back to you shortly.

 

[anushkasahu]

Hello @Stephen274,

Thanks for your patience.

The issue you were facing occurred due to a temporary downtime of the application, which caused the process to get stuck. However, everything has been sorted now, and you can try re-uploading the email list and verifying them again.

Let us know if the issue still persists!