Getting this"Response not received in 25 seconds" error message

[Aditya Gaikwad]

Hi team,


We’re facing an issue with one of our automations where ManyChat sends data to a Pabbly webhook (which is the trigger module). Occasionally, this webhook does not show up in the workflow history, and the automation doesn’t run at all.


We also received this error message:
“Response not received in 25 seconds”
(I’ve attached the screenshot for your reference.)


Can you please confirm:

1. Does this error mean Pabbly received the webhook but failed to process it in time?
2. Or is it possible that the webhook didn’t reach Pabbly at all from ManyChat?

We just want to ensure that the webhook trigger is reliable. If it’s a timeout issue on Pabbly’s side, is there a recommended way to prevent this — like splitting the flow or using a buffer?


Thanks

 

[Soumya Tripathi]

Hello @Aditya Gaikwad
Kindly let us know your workflow ID, so that we can assist you accordingly.

Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're comfortable with this, please grant us permission by stating in your next email: "You have my permission to log into my Pabbly Connect account, and edit workflow {If required}. Here is the registered email address associated with it."

 

[Aditya Gaikwad]

You have my permission to log into my Pabbly Connect account, and edit workflow {If required}. Here is the registered email address associated with it.- [email protected]

workflow Id - IjU3NjYwNTY4MDYzNDA0MzY1MjZjNTUzNTUxMzQi_pc

 

[ArshilAhmad]

Please share the Task History ID where you received the “Response not received in 25 seconds” error.

Kindly note that Webhook by Pabbly is based on descriptive webhooks, which means we don’t have any control over the data. We simply provide the webhook URL, and if the source application to which you’ve connected the webhook sends data, it triggers the workflow. If not, the workflow won’t get triggered at all.