Google Business Profile – Random 404 Errors When Replying to Reviews (Legacy Create Reply Step)

[usman]

Your Workflow URL

https://connect.pabbly.com/v2/app/workflow/mapping/IjU3NjYwNTY1MDYzMjA0MzA1MjY1NTUzMjUxMzci_pc

Your Task History ID

IjU3NjUwNTZiMDYzMzA0M2M1MjZiNTUzMTUxMzc1MTY2NTQzNjBmMzki_pc

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

### Problem Description

Hello Pabbly Team,

I’ve set up an automation workflow in Pabbly Connect where:
1. **Trigger**: *Google Business Profile → New Review (Multi Location)*
2. **Action**: *Google Business Profile → Create Reply (Legacy)*

The flow generally works, but intermittently the **Create Reply step fails with a 404 NOT_FOUND error** even though the review details are being pulled correctly from the trigger step.

- In some runs, the reply is created successfully.
- In other runs, I see:

Error Code: 404
Error Message: Requested entity was not found.
Error Status: NOT_FOUND
I am mapping `review.name` directly from the trigger output into the Reply step. I am **not hardcoding account or location IDs**. The same setup works for most reviews, but fails randomly for others.

---

### Actuals / Observations

- Trigger step provides `review.name` like:
accounts/{accountId}/locations/{locationId}/reviews/{reviewId}
- The failing reply step endpoint matches the above, but still throws 404.
- It looks like the connector might be attempting the reply **before the review is fully available via the API**, or there’s an issue when handling multiple locations.
- In production, only some reviews fail, others succeed under the exact same setup.

---

### Request

Could you please:
1. Check why the **Google Business Profile → Create Reply (Legacy)** action intermittently returns 404 despite correct mapping.
2. Suggest a reliable workaround (e.g., retry, delay, or using “API by Pabbly” with custom request).

I have attached screenshots of:
- Successful run
- Failed run (404 error)
- My workflow setup showing how I mapped `review.name`
- Task history showing both successful and failed executions

 

[Preeti Paryani]

Hello @usman,

It appears that you are using the legacy version of the “Create Reply” action. We recommend using the updated “Create Reply” version instead, as it is more stable and should help reduce issues.

Please try using this updated action and let us know how it works for you.

 

[usman]

How do i map the Locatio ID as that is not Not available to map from the trigger.

 

[ArshilAhmad]

We have mapped the Location ID on your behalf and configured the 'Create Reply' action step in one of your routes. You can set up the action step in a similar manner in your other route. We have also added a Delay step to your workflow, which should resolve the issue you are encountering.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support