HighLevel Update Contact Tag Issue

[almacartney]

I'm trying to update a contact and include a tag. When I add just the new tag it deletes the other tags that are already on the contact in HighLevel. When I try to map the tags it won't format them correctly as they have to be enclosed "like this" but there are multiple tags all coming in.

I think this is a bug. If so, can you help to fix this? If not, what's the solution?

Thanks!

 

[Pabblymember11]

Hey @almacartney

With the help of the Search Contact action event, you can search the user's assigned previously added tags which you can map further in your Update Contact's Tag field.

Please check out the following screenshot for better understanding, although we have done the workaround in your workflow for hassle-less workflow. Kindly give it a try and let us know if that works for you.

 

[almacartney]

Wow. This level of support and doing this for me while showing me how so I can do this in the future is amazing. Thank you very much indeed.

However, this is quite complicated for what could be just one simple step. In Zapier I don't need to do any of this. Could it be better to update your system to not delete existing tags?

Thanks again!

 

[Pabblymember11]

Hey @almacartney

We understand your concern and we are currently working on it. But as of now, two steps are being required to update the required tags.

Since Go High Level team must be providing special resource access to Zapier, they are able to customize the Update Contact action event.

On other hand, we can only take the directions through their API documentation where they haven't mentioned how can we resolved such overwriting or updating the contact completely.

Hence we have to come up with a workaround where you can simplify the updating tag issue.

Thanks!