• Instructions to Ask a Question

    Click on the "Ask a Question" button and select the application for which you would like to ask questions.

    We have 5 different products namely - Pabbly Connect, Pabbly Subscription Billing, Pabbly Email Marketing, Pabbly Form Builder, Pabbly Email Verification.

    The turnaround time is 24 hrs (Business Hours - 10.00 AM to 6.00 PM IST, Except Saturday and Sunday). So your kind patience will be highly appreciated!

    🚀🚀Exclusive Discount Offer

    Just in case you're looking for any ongoing offers on Pabbly, you can check the one-time offers listed below. You just need to pay once and use the application forever -
     

    🔥 Pabbly Connect One Time Plan for $249 (🏆Lifetime Access) -  View offer 

    🔥 Pabbly Subscription Billing One Time Plan for $249 (🏆Lifetime Access) - View offer

How To Collect Charge From Customers?

Collecting charges from customers is a crucial part of managing subscriptions efficiently. Pabbly Subscription Billing provides a straightforward process for collecting charges, whether it's an offline subscription or a direct debit from the billing details stored for a customer.

Collecting Charges for an Existing Subscription with Pending/Overdue Invoice​

To collect charges for an already existing subscription with a pending or overdue invoice, follow these steps:

1. Navigate to the "Invoice" section in your Pabbly Subscription Billing dashboard.
2. Search for the specific invoice for which you want to collect charges.
3. Hover over the selected invoice, and click on the three dots option.
4. From the menu that appears, select the "Collect Charge" option.

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5. Choose the card details from which you want to collect the charge.

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6. Click on the "proceed" button to initiate the charge collection process.

Collecting Charge by Creating a New Offline Subscription​

To collect charges by creating a new offline subscription, follow these steps:

1. Navigate to the Subscription section in your Pabbly Subscription Billing dashboard to create a new offline subscription for a customer.
2. Use Add Subscription to create a new Subscription.
3. Fill out all the necessary details for the subscription to create the subscription.
3. In the "Payment Method" section, choose the option "Card Details of the Customer."
4. Click on the "Submit" button to proceed with collecting the charge.
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For any further assistance or queries, feel free to contact our support team.
 
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