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How to Create and Connect Your Meta Catalog in Pabbly Chatflow

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The Catalog module in Pabbly Chatflow allows you to sync your product listings from Meta (Facebook) Catalogs directly into your Chatflow account, providing a seamless browsing and interactive shopping experience for your customers.

Part 1: How to Create a Catalog in Meta (Facebook Business Manager)​

Before connecting the catalog to Pabbly Chatflow, you first need to create it inside Meta.

Step 1: Log In to Facebook Business Manager​

  • Go to Meta Business Suite.

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  • Log in with your Facebook account that has access to your Business Manager.

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If you don’t have a Business Manager account, you can create one here.

Step 2: Open Commerce Manager

Step 3: Create a New Catalog

  1. Click + Add Product to start creating your catalog.

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  2. Provide basic catalog information:
    • Catalog Type: Choose the type of catalog (e.g., products, services).
    • Connect to a Partner Platform: You can integrate with platforms like Shopify or BigCommerce for automatic product updates.
    • Business Portfolio: Catalogs linked to a business portfolio can be used to run ads.
    • Name: Choose a name for your catalog.
    • Click Next to proceed.

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Step 4: Connect to Event Tracking

  1. Select the Meta Pixel or App SDK you want to use to track interactions with products on your website or app.
  2. Click Next.

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Step 5: Set Catalog Permissions

  1. Assign people and partners who can view, edit, or delete this catalog.
  2. Click Next to proceed.

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Step 6: Choose How to Upload Products

  1. Connect to Data Feed: Automatically update products using a CSV, XML file, or API.
  2. Manually Add Products: Enter product details manually via a form.
Click Next once your choice is made.

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Step 7: Set Catalog Management Options

  • Choose Upload Product Info Manually if you plan to add products yourself.
  • Alternatively, select integration with Shopify, WooCommerce, etc., if you have these platforms connected.

Step 8: Assign Business Ownership

  1. Assign the catalog to your Business Manager account.
  2. Click Create Catalog to finalize the setup.
✅ Your catalog is now created within Facebook Business Manager.

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Part 2: How to Connect Your Catalog in Pabbly Chatflow

Once the catalog is created, follow these steps to integrate it with Pabbly Chatflow.

Step 1: Log in to Your Pabbly Chatflow Account

Access your Pabbly Chatflow dashboard by signing in with your credentials.

Step 2: Navigate to the Catalog Module

  1. Go to the Flows module.
  2. In the navigation panel, click on Catalog.

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Step 3: Add Your Business Portfolio ID

  1. Click the Add Catalog button.
  2. A pop-up will appear asking for your Business Portfolio ID.
    • The format should be like: 123456789012345.
    • (You can find your Business Portfolio ID inside your Meta Business Manager).
  3. After entering the ID, click Add.
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Where to Find Your Business Portfolio ID​

  • Visit Meta Business Settings.

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  • In the sidebar, click Business Info.

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  • Locate your Business Manager ID (also known as Business Portfolio ID).
  • This ID will be a 15-digit number (e.g., 123456789012345).

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Copy this ID and paste it into the Business Portfolio ID field in Pabbly Chatflow.

Step 4: Save and Connect

  • After entering the Business Portfolio ID, click Add.

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  • The available catalogs under your Meta Business Manager will be fetched automatically.
  • Select the appropriate catalog you wish to use.

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Points to Remember

  • ✅ The Business Portfolio ID must be correctly associated with your Meta catalog.
  • ✅ Only one catalog can be connected at a time inside Pabbly Chatflow.
  • ✅ Ensure that the selected catalog is linked to your Meta account for proper integration.
Note:
Adding your Meta catalog enables you to showcase products inside WhatsApp conversations, automate product recommendations in Flows, and provide a richer chat commerce experience.
 

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