How to remove a subscriber from a group in Sender

[Sandra Buckley]

Do you have a tutorial on how to remove a subscriber from a group in Sender

The trigger is Column D in a google sheet, that works fine

I then search for the subscriber in Sender, which works find but when I try to add the "remove subscriber from group" I get the below error

Thank you

 

[Arshita]

Hey @Sandra Buckley

As I can check from our workflow, it appears that only the subscribers listed below have been added to the selected group.

Therefore, I kindly request you to check the subscriber you wish to remove and try again.

Please let me know if you're still facing the same issue.

 

[Sandra Buckley]

Thank you for your reply, actually none of those subscribers are in the Action Hour group.

I need it to look at the information from Google Docs so my question what do I put in the subscriber field - email address (from Google Sheets) or Data Id (from Sender).

I've tried both and neither work

Thanks kindly

 

[Arshita]

We have made some changes to your workflow by correctly formatting the data ID in the "remove subscriber from group" action step.

It seems that the issue has been resolved, and the workflow is now working correctly.

I request you to please check and let me know if you are still facing the same issue.

 

[Sandra Buckley]

Hi Arshita

Yes thank you so much, it is working now.

Thanks
Sandra