Hubspot Ticket Creation w/Associated Contact

[EMBARK]

Hi there,

Here's my workflow I am looking to achieve...

1. User fills in website contact form [success]
2. Create a contact in Hubspot [success]
3. Create a ticket [issue] - create date [success] priority [success] ticket description [success] assign ticket owner [success] associate contact created in step (2) with the newly created ticket.

(3) There doesn't appear to be an option to associate the ticket with a contact (the one just created by the previous step).

Please advise...

Thank you!

 

[Pabblymember11]

Hey @EMBARK

Regarding your concern, we recommend you use the "Associate Multiple CRM Objects" action step. I hope this might help you out.

 

[EMBARK]

Hey,

Thanks for the response - this looks like what I'm looking for...

I am trying to following:

But I'm getting an invalid response.

Does this look correct?

Thanks again for your support.

 

[Pabblymember11]

Please map the "Object ID" in place of Email address and correct Object Id in that.

 

[EMBARK]

Please map the "Object ID" in place of Email address and correct Object Id in that.

View attachment 21982

Hey! Thanks for the response. Sorry as I am a bit confused with your instructions...

 

[Pabblymember11]

Hey @EMBARK

From Object Id - You need to pass the Ticket Id.

To Object Id - Pass the Contact Id that is available in Hubspot.

 

[EMBARK]

Hey!

Object ID = Ticket ID [success]
Object ID = Contact ID [fail]

Error:

Invalid input JSON on line 1, column 1: Cannot deserialize value of type `java.util.HashSet<com.hubspot.inbounddb.associations.publicservice.PublicAssociation>` from String value (token `JsonToken.VALUE_STRING`)

- How can I extract just the ID "78001" rather than the full string, which I think it is doing?

Thank you.

 

[Pabblymember11]

Hey @EMBARK

We have remapped the Contact Id and the Ticket Id in the action step and it is working fine.