Hubspot Ticket Creation w/Associated Contact

EMBARK

Member
Hi there,

Here's my workflow I am looking to achieve...
  1. User fills in website contact form [success]
  2. Create a contact in Hubspot [success]
  3. Create a ticket [issue] - create date [success] priority [success] ticket description [success] assign ticket owner [success] associate contact created in step (2) with the newly created ticket.
(3) There doesn't appear to be an option to associate the ticket with a contact (the one just created by the previous step).

Please advise...

Thank you!
 

Supreme

Well-known member
Staff member
Hey @EMBARK

Regarding your concern, we recommend you use the "Associate Multiple CRM Objects" action step. I hope this might help you out.

1676610434062.png
 

EMBARK

Member
Hey,

Thanks for the response - this looks like what I'm looking for...

I am trying to following:

Screenshot 2023-02-17 at 08.26.54.png


But I'm getting an invalid response.

Does this look correct?

Thanks again for your support.
 

Supreme

Well-known member
Staff member
Please map the "Object ID" in place of Email address and correct Object Id in that.

1676636964791.png
 

Supreme

Well-known member
Staff member
Hey @EMBARK

From Object Id - You need to pass the Ticket Id.

To Object Id - Pass the Contact Id that is available in Hubspot.
 

EMBARK

Member
Hey!

Object ID = Ticket ID [success]
Object ID = Contact ID [fail]

Screenshot 2023-03-02 at 17.11.39.png


Error:

Invalid input JSON on line 1, column 1: Cannot deserialize value of type `java.util.HashSet<com.hubspot.inbounddb.associations.publicservice.PublicAssociation>` from String value (token `JsonToken.VALUE_STRING`)

- How can I extract just the ID "78001" rather than the full string, which I think it is doing?

Thank you.
 
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