Hubspot to Google Ads Connect keeps loading.

[Shikha Ojha]

Hi I'm trying to create a workflow to import offline conversions from Hubspot to Google Ads. The first step where it asks for the App, when I select Hubspot, it keeps loading forever and is not taking me to the next step. Can someone please look into this and help?

 

[ArshilAhmad]

Hi @Shikha Ojha,

If you are using Windows, please press CTRL + Shift + R to hard refresh your browser and see if that fixes your issue. If you are using a Mac, press Command + Shift + R to hard refresh the browser.

Also, try using a different browser or device to see if that resolves your issue.

 

[Shikha Ojha]

Thank you, Arshil. This was really helpful. Could you also help me with the access level required on hubspot to setup the connection flow? I've tried a number of times and it gives me the same error message that I don't have adequate access for the same.

 

[Preeti Paryani]

Hello @Shikha Ojha

Can you please confirm your account type?

Also, please share a short screen recording while connecting with Hubspot that will enable us to better understand and issue.

 

[Shikha Ojha]

Hi Preeti,
I have a free account on Pabbly. I'm unable to upload the video, but I've attached the screenshot of the error I get.

 

[Preeti Paryani]

Hello @Shikha Ojha

Can you please confirm your HubSpot account type?

 

[Shikha Ojha]

It's the basic one - the free account.

 

[Preeti Paryani]

Hello @Shikha Ojha

It seems that there are some permission issues kindly contact your admin regarding the same.

Also, if possible please provide us with your account credentials so we can better look into the issue.

 

[Shikha Ojha]

Hi Preeti,
I do understand that there are permission issues. I'm asking to know what exact access level would someone need on Hubspot to get pabbly to work. Access level is a generic aspect, would you be able to help with this?

 

[Preeti Paryani]

Hello @Shikha Ojha

Can you please provide us with your account credentials so we can investigate the issue?

However, we can make a connection with Hubspot free/paid account.