I connected to IG for Business from Facebook Page without having to log in via IG. Because I connected both together

[ArshilAhmad]

Even though the process ran, I got this error and the post was nowhere to be seen.

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Task History ID - IjU3NjUwNTZkMDYzZTA0Mzc1MjZmNTUzNTUxM2E1MTY0NTQzOTBmMzAi_pc

This appears to be a temporary error, and Facebook doesn't provide much information on what caused the error in this execution. Please monitor your workflow for some time, and if you encounter this error again, do let us know.


Task History ID - IjU3NjUwNTZkMDYzZTA0MzA1MjZkNTUzMDUxMzA1MTZiNTQzMTBmMzEi_pc
The issue in this execution seems to be related to a change in your Facebook account credentials.

Task History ID - IjU3NjUwNTZkMDYzZTA0MzE1MjY1NTUzNjUxMzQ1MTZiNTQzMTBmMzAi_pc
It seems like you have updated your connection, and based on your latest Task History ID, it appears to be working now, and the post has been made.

 

[stevenphan]

I checked many of my other projects, it still has the same error. My previous facebook page connections are no longer working. If I make a new connection, it still works. What should I do, because I set up an automatic process and can not update continuously like that.
Task History ID - IjU3NjUwNTZkMDYzZTA0MzE1MjY0NTUzNjUxMzI1MTY3NTQzMTBmMzUi_pc

 

[Preeti Paryani]

Hello @stevenphan

Is the connection expiring for the same account each time, or for different accounts?

If connections for multiple accounts are expiring, we recommend updating or creating new connections for each of them to prevent future issues.

 

[stevenphan]

Previously connected accounts are inactive. Not sure if there is an expiration date.

 

[Preeti Paryani]

Hello @stevenphan

Are you facing the issue with Facebook connections or with Instagram connections?

Kindly record a short screen recording of how you are establishing the connection. It will allow us to assist you accordingly.

 

[stevenphan]

I can't record the screen but you can check the connection list. The old connections no longer work without showing the list like before. If you add a new facebook connection, I think those scheduling processes will lose access.

Pabbly - Online Marketing & Sales Software

Automate your sales and marketing with Pabbly. Unite email marketing, lead capture, WordPress themes, subscription all at one place.

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[Preeti Paryani]

Hello @stevenphan

We have checked this workflow and it is functioning perfectly. Please refer to the attached screenshot.

workflow URL: https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZkMDYzZTA0MzY1MjZmNTUzMzUxMzQi_pc

Please note: Instagram and Facebook connections are different. Kindly update theinstagram connections with which you are facing the issues.

 

[stevenphan]

You see, My previous connections no longer work.

Pabbly - Online Marketing & Sales Software

Automate your sales and marketing with Pabbly. Unite email marketing, lead capture, WordPress themes, subscription all at one place.

connect.pabbly.com

Pabbly - Online Marketing & Sales Software

Automate your sales and marketing with Pabbly. Unite email marketing, lead capture, WordPress themes, subscription all at one place.

connect.pabbly.com

Pabbly - Online Marketing & Sales Software

Automate your sales and marketing with Pabbly. Unite email marketing, lead capture, WordPress themes, subscription all at one place.

connect.pabbly.com

Pabbly - Online Marketing & Sales Software

Automate your sales and marketing with Pabbly. Unite email marketing, lead capture, WordPress themes, subscription all at one place.

connect.pabbly.com

 

[stevenphan]

Sorry but i tried reconnecting but still get the same error. The old connections are not working which results in the automation not completing.

 

[ArshilAhmad]

Have you changed your Facebook and Instagram account password after making the connection?

 

[stevenphan]

Have you changed your Facebook and Instagram account password after making the connection?

The account is still the same, nothing has changed. Do you have any instructions on this issue. If so, I cannot schedule posts.

 

[stevenphan]

If I connect once, then I connect again, will it be an error the first time?

 

[Preeti Paryani]

Hello @stevenphan

We would like to schedule a Google Meet with you to discuss the issues you're facing. Could you please let us know a convenient time for you on Monday? We are available between:

• 11:00 AM to 1:00 PM IST
• 4:00 PM to 5:00 PM IST

Please let us know which time works best for you, and we’ll send over the meeting link.

Looking forward to hearing from you.

 

[stevenphan]

Hello @stevenphan

We would like to schedule a Google Meet with you to discuss the issues you're facing. Could you please let us know a convenient time for you on Monday? We are available between:

• 11:00 AM to 1:00 PM IST
• 4:00 PM to 5:00 PM IST

Please let us know which time works best for you, and we’ll send over the meeting link.

Looking forward to hearing from you.

I apologize for taking so long to notice this. I will monitor it for a while and figure it out. Thanks for your support.

 

[stevenphan]

Pabbly - Online Marketing & Sales Software

Automate your sales and marketing with Pabbly. Unite email marketing, lead capture, WordPress themes, subscription all at one place.

connect.pabbly.com

I have looked into this error, specifically you can see:
This error is related to the access token being invalid because the user has logged out of the app or changed their password. This is a common error when working with Facebook or Meta APIs.

Can you guide me on how to auto-renew when permissions are lost. Automatic access token update: If the app needs to keep the access token active continuously, set up a mechanism to check the validity of the token and request a refresh before the token expires.

 

[Preeti Paryani]

Hello @stevenphan

Renewing the access token if the password has been changed would not be possible, due to security reasons API does not allow such functionalities.

Please make sure to update the connection if the password is changed to avoid getting the errors.