Incoming WhatsApp messages not showing in Inbox & triggers not firing; outgoing stuck on clock icon

Status: Open · Asked by Dheeraj Goel on · 0 views

Dheeraj Goel — Question ·
Hi Team,

Incoming messages from customers are delivered to our WhatsApp app but are not showing in the Pabbly Chatflow Inbox. Because of this, all automations triggered on incoming messages are not executing.

Also, outgoing messages sent from Chatflow are delivered to customers, but they keep showing the clock (pending) icon in the Inbox.

It looks like incoming webhooks/status updates are not reaching Chatflow. Please check urgently as it is affecting live customer conversations.

Screenshots attached.

Thanks

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