Instagram Lead Ads

[sergiopeluso]

Hello,
I'am tryng to connect lead ads instagram but seems there are problems; not get data from instagram. I give also CRM access from Meta Buniss Manager but not change. I try also to reconnect without success. Please help

 

[ArshilAhmad]

Hi @sergiopeluso,

Please log in to your Instagram and Pabbly Connect accounts in an Incognito Tab, establish a new connection with your Instagram account, make a Lead Form submission the way your customers would, and then click on 'Save & Send Test Request'.

Ensure that you have granted all the necessary permissions to Pabbly Connect for capturing leads from your page.

google_screen_recording_2024-01-19T19-14_07.018Z.webm

drive.google.com

 

[sergiopeluso]

Hello @ArshilAhmad as I told you, everything is connected perfectly

 

[ArshilAhmad]

Based on your Workflow and Task History, it seems like the responses are being captured now.

 

[sergiopeluso]

No, this is dummy data. The real data not appear..

 

[ArshilAhmad]

Please make a screen short recording submitting a real lead on Instagram, just as your customers would, and show that it is not being captured in your Task History.

 

[sergiopeluso]

I assure that the lead not works, you can check into my account. Do you offer real assistance?

 

[Pabblymember11]

Can you please capture the webhook response once with a real lead from your Instagram Lead Ad form and then try again?

Also record a short video, so that we can look into it and guide you on the issue accordingly.

 

[sergiopeluso]

In attachment:
- ADV with LEAD "LEAD-ADS converted"
- Pabbly flow wirh "LEAD-ADSconverted" form selected
- Not receive data but we are full of leads in instagram

 

[sergiopeluso]

Anyone there to support?

 

[ArshilAhmad]

Please create a separate workflow and try using 'Instagram Lead Ads: New Lead (Instant)' trigger event to capture the real leads.

 

[sergiopeluso]

I've try also this many times, not works!

 

[ArshilAhmad]

Please create a separate workflow and try using 'Instagram Lead Ads: New Lead (Instant)' trigger event to capture the real leads.
View attachment 37044

Please record a short screen recording following the steps suggested above and showing the response not being captured.