sven-bo
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- Your Task History ID
- IjU3NjUwNTYoMDYzMDAoMzU1MjZiNTUzMDUxMzY1MTYyNTQzODBmMzEi_pc
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- I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.
Since yesterday, multiple workflows are failing intermittently with 401 Unauthorized errors. This is affecting customer-facing product delivery workflows, meaning paying customers are not receiving their products when these failures occur.
Before anyone suggests it: NO, this is not an API key issue. The credentials are correct. I know this because the exact same steps succeed when re-run manually without changing anything. The problem is clearly on Pabbly's side, intermittently failing to pass authentication headers during automated execution.
Do NOT re-execute any of these tasks. They have already been resolved manually. The issue I need addressed is WHY this is happening in the first place, so it stops happening going forward.
Affected Task History IDs:
1. IjU3NjUwNTYoMDYzMDAoMzU1MjZiNTUzMDUxMzY1MTYyNTQzODBmMzEi_pc
Step: Get transaction details > Execute API Request
Error: "Access denied. Invalid or missing API key." (code 401)
2. IjU3NjUwNTYoMDYzMDAoMzU1MjZiNTUzMDUxMzI1MTZiNTQzODBmMzki_pc
Step: Extract the IP Address > Extract Pattern
Error: "Required field Text missing" (downstream failure caused by auth step failing)
3. IjU3NjUwNTYoMDYzMDAoMzU1MjZmNTUzYzUxMzE1MTYxNTQzNjBmMzki_pc
Step: Get transaction details > Execute API Request
Error: "Access denied. Invalid or missing API key." (code 401)
4. IjU3NjUwNTYoMDYzMDAoMzU1MjZlNTUzMzUxMzE1MTY3NTQzODBmMzIi_pc
Step: Get transaction details > Execute API Request
Error: "Access denied. Invalid or missing API key." (code 401)
5. IjU3NjUwNTYoMDYzMDAoMzU1MjZlNTUzNzUxMzI1MTYwNTQzNzBmMzki_pc
Step: Set license to "Expired" in database > Execute API Request
Error: "Valid X-API-Key is required." (code 401)
All of these worked fine before yesterday. All use "No Auth Connection." All fail on automated runs but succeed on manual re-runs.
I need an actual investigation into what changed on Pabbly's infrastructure, not a suggestion to "check my API keys" or "try re-running."
Before anyone suggests it: NO, this is not an API key issue. The credentials are correct. I know this because the exact same steps succeed when re-run manually without changing anything. The problem is clearly on Pabbly's side, intermittently failing to pass authentication headers during automated execution.
Do NOT re-execute any of these tasks. They have already been resolved manually. The issue I need addressed is WHY this is happening in the first place, so it stops happening going forward.
Affected Task History IDs:
1. IjU3NjUwNTYoMDYzMDAoMzU1MjZiNTUzMDUxMzY1MTYyNTQzODBmMzEi_pc
Step: Get transaction details > Execute API Request
Error: "Access denied. Invalid or missing API key." (code 401)
2. IjU3NjUwNTYoMDYzMDAoMzU1MjZiNTUzMDUxMzI1MTZiNTQzODBmMzki_pc
Step: Extract the IP Address > Extract Pattern
Error: "Required field Text missing" (downstream failure caused by auth step failing)
3. IjU3NjUwNTYoMDYzMDAoMzU1MjZmNTUzYzUxMzE1MTYxNTQzNjBmMzki_pc
Step: Get transaction details > Execute API Request
Error: "Access denied. Invalid or missing API key." (code 401)
4. IjU3NjUwNTYoMDYzMDAoMzU1MjZlNTUzMzUxMzE1MTY3NTQzODBmMzIi_pc
Step: Get transaction details > Execute API Request
Error: "Access denied. Invalid or missing API key." (code 401)
5. IjU3NjUwNTYoMDYzMDAoMzU1MjZlNTUzNzUxMzI1MTYwNTQzNzBmMzki_pc
Step: Set license to "Expired" in database > Execute API Request
Error: "Valid X-API-Key is required." (code 401)
All of these worked fine before yesterday. All use "No Auth Connection." All fail on automated runs but succeed on manual re-runs.
I need an actual investigation into what changed on Pabbly's infrastructure, not a suggestion to "check my API keys" or "try re-running."
