Issue Sending Template Messages

[saisaravanan]

I am facing an issue while trying to send the template message to a few customers. Although the message is successfully delivered to some, it fails for others.

This task was assigned to me by my manager, and despite multiple attempts, I’m unable to identify the root cause of the issue. I would appreciate your guidance or support in resolving this.

 

[Preeti Paryani]

Hello @saisaravanan,

Could you please share the email address associated with the Chatflow account where you are experiencing this issue?

 

[saisaravanan]

[email protected]

 

[saisaravanan]

Hi Team, Preeti Paryani, any update regarding this case.

 

[Preeti Paryani]

Hello @saisaravanan,

Upon thoroughly reviewing the issue, we found the following:

• The "Message undeliverable" error appears for inbox chats where the phone number is not connected to a WhatsApp account.
  Example chats: [insert examples here, if any].
• For numbers that are connected to WhatsApp, the following error is being returned:
  "In order to maintain a healthy ecosystem engagement, the message failed to be delivered."
  This error typically indicates platform-level restrictions.

For more details regarding this specific error, please refer to the following thread on our forum:
https://forum.pabbly.com/threads/ge...age-failed-to-be-delivered-in-chatflow.28819/

Let us know if you need further assistance.

 

[saisaravanan]

Is there any way to check whether the customer's WhatsApp number is available or not?

 

[Preeti Paryani]

Hello @saisaravanan,

As of now, there isn't any action available for this. However, we’ve escalated the request to our team and will keep you informed of any updates or developments.