Open Issue with Contact Count in Campaign and Footer Customization

[thedividendowner]

1. Incorrect contact count calculation: When I select a list with 31,636 contacts and exclude 4,991 contacts from a campaign, the system calculates the final send to only 8,622 contacts. This doesn't match the expected calculation (31,636 - 4,991 = 26,645). Could you please explain why this discrepancy occurs and how to resolve it for accurate campaign sizing?
2. Custom footer removal: Is it possible to completely remove the custom footer and the "Send by Pabbly" icon from the email footer? If so, could you provide instructions on how to do this?

 

[Preeti Paryani]

Hi @thedividendowner,

Thank you for sharing the details.

For the contact count discrepancy, it would be helpful if you could share a short screencast demonstrating how you are selecting the list and applying exclusions. This will allow us to better understand what’s happening and identify the exact cause of the mismatch.

Regarding the footer customization, the “Send by Pabbly” branding can be removed; however, this cannot be done from your end. We will need to disable it from our side. Once removed, any new templates you create will no longer include that footer.

Please let us know if you would like us to proceed with removing it.

 

[thedividendowner]

Thank you for your response.

Regarding the contact count discrepancy, I have attached a screencast demonstrating how the list is selected and how exclusions are applied. Please review it and let me know what might be causing the mismatch.

Watch pabblyvid | Streamable

Watch "pabblyvid" on Streamable.

streamable.com

Regarding the footer, yes, please proceed with removing the “Send by Pabbly” branding from my account.

Thank you for your assistance.

 

[Preeti Paryani]

Hi @thedividendowner,

Thank you for sharing the screencast.

It seems the link is not accessible from our end. Could you please check the permissions or share an updated link so we can review it?

 

[thedividendowner]

The video is set to public access. If it's not loading on your end, please try refreshing the page a few times or opening the link in an incognito/private browsing window.

Please let me know if you’re still unable to access it.

 

[thedividendowner]

also

I would like to request an increase in my subscriber quota from 50,000 to 200,000.

Please let me know if you need any additional information to proceed with this request.