Late Triggers

[hidden__021]

Consent to Access & Modify

I authorize Pabbly Support to log in to my account and make changes to the specified workflow for troubleshooting.

Hello,

So my main workflows are these:
1. Videos get uploaded to Dropbox
2. The rest of the workflow happens

The triggers are supposed to be activated every 10 minutes, as mentioned on Pabbly's website (even though Zapier is like 1-minute, which is 10x better), but sometimes it takes an hour or sometimes it doesn't activate at all.

This is super frustrating and really making me think about switching.

I can't even run the workflow manually because sometimes there are multiple videos uploaded at the same time, and the manual method only works with the last video.

Can you check my workflows and see what's the issue?

 

[ArshilAhmad]

Hi @hidden__021,

Could you please share the Workflow URL where you have this concern?

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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[hidden__021]

This happens randomly for almost all the workflows. That's why I didn't share.
Sometimes they're fine, but suddenly they don't work or have a long delay.

 

[Preeti Paryani]

Hi @hidden__021,

Could you please share any one of the workflow URLs along with an instance of the Task History ID that should have triggered earlier but was delayed?

Once we have those details, we’ll escalate the issue to our technical team for further review.

 

[hidden__021]

Here is an example:

Pabbly

connect.pabbly.com

It's been 26 minutes since the editor uploaded content to Dropbox, but the trigger didn't run, and nothing is happening. These issues are random. Sometimes the trigger works within a couple of minutes; sometimes the same workflow delays for hours or doesn't run at all, making the whole platform unreliable.

 

[hidden__021]

So 2 videos uploaded into Dropbox at 7:33pm. And out of the 2, only one of them got uploaded to Frame.io at 7:59pm right after the comment I put here.
Seems like the other one failed:
Task History ID - IjU3NjUwNTZhMDYzZTA0MzQ1MjY5NTUzNzUxMzA1MTY1NTQzNzBmMzki_pc

But again, 27 minutes to execute is crazy late.

 

[ArshilAhmad]

So 2 videos uploaded into Dropbox at 7:33pm. And out of the 2, only one of them got uploaded to Frame.io at 7:59pm right after the comment I put here.

Thank you for the update. We will have our technical team look into the issue where the workflow takes longer than 10 minutes to trigger after the file is uploaded.

Seems like the other one failed:
Task History ID - IjU3NjUwNTZhMDYzZTA0MzQ1MjY5NTUzNzUxMzA1MTY1NTQzNzBmMzki_pc

For this error, we suggest adding a Delay After Queue step right before the 'Frame.io V4: Upload Asset from URL' action step. This should help mitigate the issue.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

 

[hidden__021]

I've been having problems with this new thing.
Required field Text missing. Learn more: https://forum.pabbly.com/threads/how-to-fix-required-field-is-missing-errors-in-pabbly-connect.7488/

If it's missing, why is it working when re-executing or testing manually? Everyday there's a new bug

 

[ArshilAhmad]

I've been having problems with this new thing.
Required field Text missing. Learn more: https://forum.pabbly.com/threads/how-to-fix-required-field-is-missing-errors-in-pabbly-connect.7488/

If it's missing, why is it working when re-executing or testing manually? Everyday there's a new bug

Could you please share the Task History ID where you have encountered this issue?

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

 

[hidden__021]

Task History ID -

IjU3NjUwNTY1MDYzMzA0MzU1MjY1NTUzNjUxMzQ1MTYzNTQzNjBmMzIi_pc​

Task History ID -

IjU3NjUwNTY1MDYzNTA0M2Q1MjZkNTUzZDUxMzE1MTYwNTQzMTBmMzQi_pc​

Task History ID -

IjU3NjUwNTY1MDYzNTA0MzM1MjY1NTUzYzUxMzE1MTY1NTQzMzBmMzgi_pc​

Task History ID -

IjU3NjUwNTY1MDYzNTA0MzI1MjY5NTUzNzUxM2E1MTYwNTQzMTBmMzAi_pc​

 

[ArshilAhmad]

Task History ID - IjU3NjUwNTY1MDYzMzA0MzU1MjY1NTUzNjUxMzQ1MTYzNTQzNjBmMzIi_pc

Based on your Task History, it appears that you did not receive the Res2URL, which you had mapped to the Text Formatter, and this is why you encountered the issue. This seems to be a temporary error, which is why you did not receive the same error upon re-execution.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

 

[hidden__021]

Guys I'm trying to create a new workflow and it goes like this:
I upload a new file in Dropbox and then it goes to Frame.io. Same as the current workflows I have.
Here's an example: https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTZkMDYzMTA0M2M1MjZhNTUzNTUxMzIi_pc
I realized that the old Dropbox trigger has been deprecated for some reason, making every previous workflows unusable.
Now when I want to create a new workflow with the new dropbox trigger, the responses I'm getting (simple or advance) are not like before at all. There's no name, no URL, etc. These are the most valuable informations and without them, I can't continue the next steps.
Please Help ASAP.