LeadConnector V2 app connection failed and can't create a new one

[Dom]

I'm having an issue with the LeadConnector V2 app. My workflow is erroring with the following error:

OAuthException Error Description	Invalid Refresh Token
OAuthException ErrorTip	Try Creating A New Connection To Resolve The OAuthException Error. Learn More: Https://forum.pabbly.com/threads/how-to-solve-oauthexception-error.18724/

I have tried to reconnect to the app and also create a new connection to LeadConnector V2 and neither are working - it just gives me an error. This is an urgent issue as my automation can't run without this connection.

 

[Preeti Paryani]

Hello @Dom,

Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly.

 

[Dom]

Hello @Dom,

Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly.

Sure, it is happening on two workflows - maybe all of them that have that app connected, but here is one example: https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTY1MDYzMDA0MzI1MjY0NTUzMjUxMzUi_pc

 

[ArshilAhmad]

Pabbly

connect.pabbly.com

Based on the workflow you shared, we can see that you haven't created a new connection with your GHL account—the connection you're using is from last year.

Kindly establish a new connection with your GHL account and try again.

 

[Dom]

Ok when I tried to reconnect last week it gave an error. It worked now. However, I am getting a different error on that workflow now:

"This AuthClass Type Is Not Allowed To Access This Scope. Please Verify Your IAM Configuration If This Is Not The Case."
Workflow URL: https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTY1MDYzMDA0MzI1MjY0NTUzMjUxMzUi_pc

 

[Preeti Paryani]

Hello @Dom,

Could you please confirm whether you have set up the connection using an Agency account or a Sub-account? This will help us assist you more effectively.

 

[Dom]

Hello @Dom,

Could you please confirm whether you have set up the connection using an Agency account or a Sub-account? This will help us assist you more effectively.

Thank you, it was an agency account with access to all sub-accounts.

 

[Preeti Paryani]

Hello @Dom,

This action requires a connection with a sub-account. Unfortunately, connecting an agency account will not work for this purpose.

Please try connecting with the appropriate sub-account and let us know if you need further assistance.

 

[Dom]

Hello @Dom,

This action requires a connection with a sub-account. Unfortunately, connecting an agency account will not work for this purpose.

View attachment 56457

Please try connecting with the appropriate sub-account and let us know if you need further assistance.

Ah I see, ok thank you for the advice. All seems to be working now!