Urgent - LeadConnector v2 stopped working

[Idama]

All my workflow with leadconnector v2 has stopped working. I tried to update connection and unable to update. Help please!
I have 22 workflows connected to LeadConnector v2, here is one of the workflow examples: https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY4MDYzMjA0MzE1MjZlNTUzNjUxMzUi_pc
Here is a video showing errors when i tried to update the connection or create a new connection: https://www.loom.com/share/d239525ce24045d483d3cc2b34be03b9
All of my 22 workflows have the same error:

StatusCode	401
Message	Invalid JWT
OAuthException Error	UnAuthorized!
OAuthException Error Description	Invalid refresh token
OAuthException ErrorTip	Try creating a new connection to resolve the OAuthException error. Learn more: https://forum.pabbly.com/threads/how-to-solve-oauthexception-error.18724/

 

[Idama]

I have the same issue. I can't even create or update connection. Here is my thread: https://forum.pabbly.com/threads/urgent-leadconnector-v2-stopped-working.28980/

 

[Idama]

Not sure if this helps with trouble shotting - I also checked my leadconnector connection in zapier. It's setup the same day as Pabbly lead connector. The status in Zapier is shown as active.

 

[Preeti Paryani]

Hello @Idama,

Could you please try updating the connection directly under the Workflow section instead of the Connections section, and let us know if that helps resolve the issue?

Kindly record the process while attempting this. If the issue persists, please share the recording with us so we can investigate further.

 

[Idama]

Is this the right thing to do? https://www.loom.com/share/21cfc0dbec0140ee9c74c7e7177de0fc?sid=b6a866a1-2452-43d9-901e-0f7d5792782b.
Do I have to do it for all the workflow or just update one of them as they all use the same connection?

 

[Preeti Paryani]

Hello @Idama,

Yes, your connection has been successfully updated, and you do not need to repeat this process for every workflow. To verify if the issue is resolved, please try re-executing a Task History and let us know the outcome.

 

[Idama]

Hello @Preeti Paryani,

Thanks for your help. Your recommended fix worked, and I can update my LeadConnector connection.

Since the fix, I noticed in this workflow that it kept saying the contact ID is missing, despite it being added as an input.
Here is the workflow: https://connect.pabbly.com/task/his...d=IjU3NjUwNTY5MDYzNjA0M2M1MjY0NTUzMzUxMzIi_pc

Here is a LOOM showing the issue:

LeadConnector V2 - Missing Required Information

In this video, I address a problem with our current workflow where it appears a required field is missing. However, upon closer inspection, I found that the field is actually present. I walk through the steps to verify this and highlight the importance of accurate data in our processes. Please...

www.loom.com

Thank you!