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LiveAgent - Data Retrieval

Preeti Paryani

Well-known member
Staff member
Hello @neilnapier,

To retrieve all the required fields, you can add them under the HTTP Body section. As shown in the example below, you can include additional fields as needed:

Example:
Action Initiator - ID={$initiator_id}&Contact Emails={$contact_emails}&Ticket Status={$conv_status}&Ticket ID={$conv_code}

1738664593575.png
 
Thanks Preeti - but how do I know what fields I need to retrieve? Like I don't know what they are referred to as...if that makes sense?
 
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