LiveAgent - Data Retrieval

[neilnapier]

I am trying to automate our support as much as possible by retrieving data from LiveAgent.
Based on the steps provided by Pabbly, I can only retrieve 4 fields and none of them are the content of the ticket.
https://www.dropbox.com/scl/fi/1p98...7fxD.png?rlkey=qrmn1wordv1mirlg38wimqbaw&dl=0

How can I retrieve the content of the ticket (and subsequent messages that come through?)

Thanks!

 

[Preeti Paryani]

Hello @neilnapier,

To retrieve all the required fields, you can add them under the HTTP Body section. As shown in the example below, you can include additional fields as needed:

Example:
Action Initiator - ID={$initiator_id}&Contact Emails={$contact_emails}&Ticket Status={$conv_status}&Ticket ID={$conv_code}

 

[neilnapier]

Thanks Preeti - but how do I know what fields I need to retrieve? Like I don't know what they are referred to as...if that makes sense?

 

[Preeti Paryani]

Hello @neilnapier,

We recommend contacting the LiveAgent support team regarding this concern as they are better positioned to assist you.

 

[neilnapier]

Great - for anyone wondering, this will help: https://support.liveagent.com/679034-Notification-postback-calls-to-external-applications-scripts

Thanks!