Mapping Custom Fields from ActiveCampaign

[runner-dev]

Hi Pabbly,

I have a Workflow running when a Contact is inserted into ActiveCampaign (it inserts that Contact into HighLevel). It's been working fine, but the client added a custom field (for date of birth) in ActiveCampaign, and they want it sent to HighLevel as well.

I found your links on how to do this (by running the Get a Contact action with the contact's ID). This works fine except there seems to be no consistency around which field actually contains the date of birth. I'm searching through several Contacts in the Workflow history, and for one contact the date of birth is in the "FieldValues 0 Value" field, in another it's in the "FieldValues 3 Value" field, and in another it's in the "FieldValues 21 Value" field. Can you clarify or let me know if there's another step needed as I don't know what to map to HighLevel's date of birth field.

Thanks!

 

[Pabblymember11]

Hey @runner-dev

It appears that Active Campaign is sending the custom fields in a jumbled manner or you might be shuffling the custom field while passing and because of that the mapping is getting disrupted.

So, we are checking on how we can rearrange the custom fields coming from Active Campaign accordingly.

 

[Pabblymember11]

Hey @runner-dev

Our team has made some adjustments and it should populate the fields accordingly.

Though please try remapping the fields once and then monitor the workflow.

 

[runner-dev]

Hey @runner-dev

Our team has made some adjustments and it should populate the fields accordingly.

Though please try remapping the fields once and then monitor the workflow.

Thank you! I've remapped the fields and we are testing. If we run into any issues, I will let you know.

 

[runner-dev]

This still isn't working properly :/ In my testing/remapping, the field containing the birthday was:

Contact Fields 6

One incoming Contact had this field correctly provided, so I thought we were good. However, for another Contact, the birthdate was in the field:

Contact Fields 42 (and the field Contact Fields 6 was blank).

Is there something else I need to be doing?

 

[Pabblymember11]

Hey @runner-dev

It appears that Active Campaign is sending the Date Of Birth custom field in different data labels perhaps you might have fluctuated the custom field while entering them from your Active Campaign.

So, I am afraid to say if the data is coming in a different label then the field will get jumbled in execution.