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Message send failed due to Meta policy

hartamas

Member
May I know why this message sending failed?

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Preeti Paryani

Well-known member
Staff member
Hello @hartamas,

As per Meta’s documentation, the error (#131026) Message Undeliverable can occur if:
  • The recipient number is not a valid WhatsApp number.
  • The recipient has not accepted the latest WhatsApp Terms of Service & Privacy Policy.
  • The recipient is using an outdated WhatsApp version (minimum supported versions: Android 2.21.15.15, iOS 2.21.170.4, KaiOS 2.2130.10, etc.).
To resolve this, kindly request the recipient to:
  1. Confirm they can send a WhatsApp message to your business number.
  2. Update their WhatsApp application to the latest version.
  3. Accept the latest Terms of Service in Settings > Help or Settings > Application information.
Once these steps are completed, please try sending the message again.


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