• Instructions to Ask a Question

    For any assistance, please click the "Ask a Question" button and select the Pabbly product for which you require support.

    We offer seven comprehensive applications designed to help you efficiently manage and grow your business:

    Our support team endeavors to respond within 24 business hours (Monday to Friday, 10:00 AM to 6:00 PM IST). We appreciate your understanding and patience.

    🚀 Exclusive Lifetime Offers 🚀

    We invite you to take advantage of our special one-time payment plans, providing lifetime access to select applications:

    • 🔥 Pabbly Connect — Lifetime Access for $249View Offer
    • 🔥 Pabbly Subscription Billing — Lifetime Access for $249View Offer
    • 🔥 Pabbly Chatflow — Lifetime Access for $249View Offer

    Make a one-time investment and enjoy the advantages of robust business management tools for years to come.

Message send failed due to Meta policy

hartamas

Member
May I know why this message sending failed?

1758074542227.png
 

Attachments

  • 1758074439738.png
    1758074439738.png
    1,022.7 KB · Views: 13

Preeti Paryani

Well-known member
Staff member
Hello @hartamas,

As per Meta’s documentation, the error (#131026) Message Undeliverable can occur if:
  • The recipient number is not a valid WhatsApp number.
  • The recipient has not accepted the latest WhatsApp Terms of Service & Privacy Policy.
  • The recipient is using an outdated WhatsApp version (minimum supported versions: Android 2.21.15.15, iOS 2.21.170.4, KaiOS 2.2130.10, etc.).
To resolve this, kindly request the recipient to:
  1. Confirm they can send a WhatsApp message to your business number.
  2. Update their WhatsApp application to the latest version.
  3. Accept the latest Terms of Service in Settings > Help or Settings > Application information.
Once these steps are completed, please try sending the message again.


1758102626179.png
 
Top