Meta Form not connecting to Pabbly

It keeps saying 'Waiting for Webhook' and nothing is happening

Hello Anjali,

Thank you for reaching out.

Looking at your screenshot, there are two key adjustments needed to get your workflow running properly:

1. Deprecated Action Step: You are currently using Gmail : Send Email (Legacy) (Deprecated). Deprecated steps may encounter connection or delivery issues. Please delete or update this step to the latest Gmail : Send Email action.

2. Capturing Lead Data: The Meta Lead Ads trigger is currently stuck on "Waiting for Webhook Response". Standard lead form submissions do not automatically push test data into Pabbly Connect unless triggered via Meta's developer tools.

To resolve this:

• Open the Facebook Lead Ads Testing Tool.

• Select your Facebook Page and Lead Form.

• Click Delete Lead (if a previous test exists), then click Create Lead while your Pabbly workflow is actively in the "Waiting for Webhook Response" state.

• Ensure your Facebook account has Admin / Lead Access permissions for the page and form in Meta Business Manager.

Once the test lead is captured, you will be able to map the lead details correctly into the updated Gmail action step.

Please give this a try and let us know if you run into any issues!

Hi! Thank you so much - created a new lead as per the steps you had shared and meta made a new test lead - however - when we try sending an actual lead to the ad through the ad preview button it is not capturing that lead when it used to in the past. It keeps getting stuck on webhook response. Request your support - if possible you can log into our account and figure out

Hello Anjali,

We checked your workflow (JN-2-Sept-New-Brochure) and noticed that both your trigger and action steps are currently using deprecated (legacy) versions. Deprecated modules do not properly receive or process live data from Meta, which is why your live ad previews are getting stuck on "Waiting for Webhook Response".

To resolve this issue, please update your workflow with the following steps:

1. Update the Trigger Step:

   • Open step 1. Facebook Lead Ads.

   • Change the Trigger Event from New Lead Instant (Legacy) (Deprecated) to the updated New Lead Instant trigger event.

   • Reconnect your Facebook account and select your Page and Lead Form.

2. Update the Gmail Action Step:

   • Open step 2. Gmail.

   • Change the Action Event from Send Email (Legacy) (Deprecated) to Send Email.

   • Reconnect your Gmail account and remap the required fields (Recipient Email, Subject, Body, etc.).

3. Test the Lead Submission:

   • Click Save & Send Test Request on the trigger step so it enters the "Waiting for Webhook Response" state.

   • Send a test lead via the Ad Preview button or the Facebook Lead Ads Testing Tool.

Once these deprecated steps are replaced with the latest versions, your live ad preview leads will capture and process smoothly! Please let us know if you need any further assistance.

Hi we updated the first step as per your direction. However the issue is that even after updating that Pabbly is not auto mapping the lead email address in the recipient section.

In the old working workflow it looked like this

Hello Anjali,

Thank you for the update!

The reason the lead parameters (like Email, Full Name, etc.) are not showing up in the mapping dropdown of the Gmail step is because the updated Facebook Lead Ads trigger step currently has no captured response data attached to it yet.

When you update or replace a trigger step, Pabbly Connect needs to receive a fresh test response so it can load the available data fields into the mapping menu.

How to Fix This:

1. Capture Test Data in Step 1:

   • Open Step 1: Facebook Lead Ads.

   • Click Save & Send Test Request so it enters the "Waiting for Webhook Response" state.

   • Open the Facebook Lead Ads Testing Tool.

   • Select your Page and Form, click Delete Lead (if a previous test exists), and then click Create Lead.

2. Map the Lead Email in Step 2:

   • Once Step 1 captures the test response (Success), open Step 2: Gmail.

   • Click inside the Recipient Email field. You will now see the captured lead fields (such as Email) under the mapping dropdown to select.

Here is a step-by-step video guide showing how to connect Facebook Lead Ads to Gmail and map fields properly:

How to Send Automated Follow-up Emails to Facebook Leads

Please give this a try and let us know if you run into any further issues!