MISLEADING COMMITMENTS & POST-PAYMENT DENIAL

[deepak9780097800]

I am posting this publicly so that other users don’t waste their time, energy, and money the way I did.​

This is not a misunderstanding.
This is a clear case of wrong commitments made to close a sale, followed by denial after payment.

---

WHAT WAS PROMISED (BEFORE PAYMENT)​

Black Friday Communication​

During the Black Friday offer period, I clearly asked whether:

• Email Verifier
• Affiliate Module

are included as unlimited credits in the Pabbly Plus Plan.

After 4 days delay, I received a direct call from Shubham from Pabbly, who confirmed verbally that:
Email Verifier is included
Affiliate Module is included

Because of this confirmation, I proceeded.

---

DISCOUNT ISSUE (ADDED CONFUSION)​

• Due to delay from Pabbly’s side, I requested the 10% Black Friday discount.
• I was given only 5%
• Still, I went ahead purely based on the commitment

This matters because the delay + partial discount + wrong confirmation all originated from Pabbly’s side, not mine.

---

WHAT HAPPENED AFTER PAYMENT​

Email Verifier Credits = ZERO​

After purchase:

• Email Verifier credits showed 0
• This directly contradicted:
  • Website display
  • Verbal confirmation from Shubham and whatsapp

When I followed up:

• 13-12-2025: Reconnected with Shubham
• 15-12-2025: “Sir, discussed with team, shared your email”
• No resolution, no update

I also want to put on record:

I had to call repeatedly, as calls were often not picked up.

---

WEBSITE MISREPRESENTATION​

Even today, your website page displays Email Verification under Pabbly products, creating a clear impression that it is part of the Plus bundle.

Later response from Pabbly:

“The page lists all products; Plus bundle doesn’t include Email Verification. We’ll remove it.”

This itself is an admission that:

• The page was misleading
• Users could reasonably assume inclusion
• Correction is happening after users paid

---

FINAL POSITION (VERY CLEAR)​

• Wrong verbal commitments
• Misleading website display
• Post-payment denial
• Time wasted on workflow architecture

This looks like a feature over-promise to close sales.

---

MY ACTION PLAN (AS PER YOUR POLICY)​

You advertise:

30-day “No Questions Asked” Refund

So here’s what I’ll do:
I will migrate everything to n8n
Complete all workflows within the refund window
Then apply for a full refund
This post stays public as a warning for others

---

FINAL WORD​

If a feature is shown on the website and confirmed on call, You should pay for it, not the customer.

Time is money.
You lost my trust — not because of refusal—but because of wrong commitments made upfront.

This post is for transparency, not drama.

 

[deepak9780097800]

Hello Pabbly Team,

If you believe that nothing wrong was done and that all actions taken were correct, then please keep this post public.
Kindly do not move it to private, as this post is meant purely for transparency and to document my experience openly.

 

[Preeti Paryani]

Hello @deepak9780097800,

We completely understand your concern. We have already acknowledged that there was a miscommunication from our end, and it was never intentional.

As discussed, we have clearly offered to refund the full amount paid for the services. We have not proceeded with the refund yet, only because you requested some time. Once you reach out to us again to confirm, we will initiate the refund immediately.

We appreciate your patience and would like to reiterate that our intention was never to mislead.