Missing Media ID in posting step with Instagram for business

[stevenphan]

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I often encounter some image problems with Instagram Business. It seems that the implementation step is too fast, causing the image to not have time to load. Is there any way to limit this?

 

[Preeti Paryani]

Hello @stevenphan,

Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly.

 

[stevenphan]

Link: https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY1MDYzMzA0Mzc1MjZkNTUzYzUxMzYi_pc
history: IjU3NjUwNTZiMDYzZTA0MzQ1MjZlNTUzNDUxMzE1MTYzNTQzNDBmMzki_pc

Hello @stevenphan,

Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly.

 

[Preeti Paryani]

Hello @stevenphan,

Thank you for sharing the workflow and task history. Upon checking, we noticed that the IGID coming from the tracker in the failed task history is being passed in text format, whereas the mapping requires it as an integer string. This mismatch is causing the issue.

We recommend reviewing your trigger source to ensure that the correct ID is consistently captured in the required format. Please refer to the attached images for better understanding.

 

[stevenphan]

this error, please check it. although it was still working before
Task History ID - IjU3NjUwNTZiMDYzZTA0M2M1MjY5NTUzMTUxMzE1MTY0NTQzODBmMzAi_pc

Pabbly

connect.pabbly.com

Task History ID -

IjU3NjUwNTZiMDYzZTA0M2M1MjY5NTUzMDUxM2I1MTYwNTQzNjBmMzIi_pc​

 

[Soumya Tripathi]

Hello @stevenphan
As we checked the Task History ID - IjU3NjUwNTZiMDYzZTA0M2Q1MjZiNTUzNzUxMzM1MTYyNTQzMjBmMzMi_pc, we found that the Media URL you are adding is 9.1MB, whereas for the action step "Instagram for Business: Publish Photo", the maximum supported image size is 8MB.

This is why you are getting the error: "Only photo or video can be accepted as media type."

We recommend ensuring that the image coming from the trigger application is 8MB or smaller to avoid this issue.

 

[stevenphan]

Some cases have this problem
Task History ID -

IjU3NjUwNTZiMDYzZTA0M2Q1MjY1NTUzNDUxM2I1MTYyNTQzNzBmMzUi_pc​

 

[Soumya Tripathi]

Hello @stevenphan
While checking the Task History ID IjU3NjUwNTZiMDYzZTA0M2Q1MjY1NTUzNDUxM2I1MTYyNTQzNzBmMzUi_pc, we were unable to locate it. Could you please share the correct Task History ID?

 

[stevenphan]

Here, sorry to bother you guys. It seems like this instagram is having an error uploading pictures. 1 picture seems to be posting sometimes and not posting.
Link:https://connect.pabbly.com/task/his...d=IjU3NjYwNTY1MDYzZjA0MzE1MjZmNTUzNTUxMzQi_pc

Hello @stevenphan
While checking the Task History ID IjU3NjUwNTZiMDYzZTA0M2Q1MjY1NTUzNDUxM2I1MTYyNTQzNzBmMzUi_pc, we were unable to locate it. Could you please share the correct Task History ID?

 

[ArshilAhmad]

Please share the specific Task History ID where you encountered the issue with the Instagram action step.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

 

[stevenphan]

Please share the specific Task History ID where you encountered the issue with the Instagram action step.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support

Task History ID -

IjU3NjUwNTZiMDYzZTA0M2Q1MjY1NTUzNDUxM2I1MTYyNTQzNzBmMzUi_pc​

Link: https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY1MDYzZjA0MzE1MjZmNTUzNTUxMzQi_pc

 

[Soumya Tripathi]

Hello @stevenphan
We have forwarded the issue to our team for further clarification and investigation. We will provide you with a resolution as soon as possible.

 

[stevenphan]

link work flow: https://connect.pabbly.com/workflow/mapping/IjU3NjYwNTY1MDYzZjA0MzE1MjZmNTUzNTUxMzQi_pc
Task History ID -

IjU3NjUwNTZiMDYzZjA0MzU1MjZhNTUzMzUxMzM1MTYyNTQzNTBmMzgi_pc​

 

[Soumya Tripathi]

Hello @stevenphan
Thank you for providing the details we have already forwarded it to the technical team. We will provide you with a resolution as soon as possible.

 

[stevenphan]

I am having a lot of issues with Instagram media. Please review the workflow and give me suggestions for improvement. Make sure IG posts are effective.

 

[Soumya Tripathi]

Hello @stevenphan
As we checked, the media is taking longer to get published. Even though you’ve already added a delay of 1 minute before the action step “Instagram for Business: Publish Photo,” we recommend increasing the delay to 2–5 minutes to ensure the media has sufficient time to load before posting.

Additionally, please note the following points based on our previous findings:

• Ensure that the IGID is passed in the correct integer string format rather than as plain text, as this mismatch can cause execution errors.
• Verify that the media size is 8MB or smaller, as the action step does not support larger files.

Please review the help texts within the action step carefully and configure it accordingly to ensure your Instagram posts run effectively without interruptions.

 

[stevenphan]

Hello @stevenphan
As we checked, the media is taking longer to get published. Even though you’ve already added a delay of 1 minute before the action step “Instagram for Business: Publish Photo,” we recommend increasing the delay to 2–5 minutes to ensure the media has sufficient time to load before posting.

Additionally, please note the following points based on our previous findings:

• Ensure that the IGID is passed in the correct integer string format rather than as plain text, as this mismatch can cause execution errors.
• Verify that the media size is 8MB or smaller, as the action step does not support larger files.

Please review the help texts within the action step carefully and configure it accordingly to ensure your Instagram posts run effectively without interruptions.

But it doesn't post often, sometimes it posts and sometimes it doesn't. Is the problem from Instagram Post with Photo? I think it's not processing the photo properly, causing the media to lack an ID. It's integrated into that, not the photo link.

 

[Soumya Tripathi]

Hello @stevenphan
Most of the issues you were facing have been addressed. Could you please let us know if you are encountering any new errors in the action step “Instagram for Business: Publish Photo”?

 

[stevenphan]

Hello @stevenphan
Most of the issues you were facing have been addressed. Could you please let us know if you are encountering any new errors in the action step “Instagram for Business: Publish Photo”?

Your technical team has fixed the Instagram module. Also, if there is any module that solves the problem of uploading and compressing images, please let me know so I can apply it effectively. Thank you very much.

 

[ArshilAhmad]

You can try using 'CloudConvert: Optimize a File' action step and see if that helps you compress the images.