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Multi-lead Creation on Zoho Module

QuickSell

QuickSell

Member
Your Task History ID
https://connect.pabbly.com/workflow/mapping/IjU3NjUwNTZkMDYzMTA0MzM1MjY4NTUzMjUxMzQi_pc
Hi Team,

We’ve noticed that leads are being created multiple times in Zoho, despite having the "Phone Number = Unique" condition applied.


After a discussion with the Zoho support team, they confirmed that the issue is happening because the API is pushing the same lead multiple times within a span few seconds or less. As a result, Zoho is treating them as separate entries and creating duplicates.

Requesting you to please look into this on priority and resolve the issue at the earliest.
 
S

Soumya Tripathi

Member
Staff member
Hello @QuickSell
As we can see in the workflow "Calendly (India & Int'l) > Zoho", you're currently using the action event "Zoho CRM: Insert/Update Record (Legacy)".
We recommend switching to "Zoho CRM: Insert/Update Record with Subform Data" for better compatibility and performance.
Please let us know if the issue still persists after making this change.
 
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