My Whatsapp Automation has stopped

[salesproclub]

@Supreme suddenly stopped sending WhatsApp automation reminders, this was working for last few events. Not getting any clues how to solve it.

 

[Arshita]

Hey @salesproclub

Kindly provide us the workflow name and the workflow URL in which you are getting the issue so we can check on it and guide you further.

 

[salesproclub]

Hey @salesproclub

Kindly provide us the workflow name and the workflow URL in which you are getting the issue so we can check on it and guide you further.

Hi Arshita
The workflow name is "Razorpay to Googlesheet to Cnvertkit to Zoom registration"
I hope url of the workflow mean this "https://connect.pabbly.com/workflow/mapping/IjU3NjMwNTY0MDYzMDA0MzY1MjZmNTUzMiI_3D_pc"

 

[Arshita]

Hey @salesproclub

Upon reviewing your workflow, I noticed that the filter condition you have set for all the routes is "Payload Payment Entity Wallet," which is causing an issue because it is returning a "Null" value from Razorpay. To fix this, I have mapped the email address to the filter condition, and you need to map this condition to all of your routes.

Once you have mapped the email address, please try running your workflow again and let me know if the issue still persists.

Screenshots for your reference: