My workflow has stopped working

[Vincenzo]

Your Task History ID

IjU3NjEwNTZhMDYzZTA0MzQ1MjZhNTUzNzUxMzc1MTY0NTQzOSI_3D_pc

Hi i have connected the website called "systeme.io" to my google sheet account so that every time a lead registers on our website we have the lead number, email, name and surname on our google sheet page.
The problem is that it's not working anymore, i tested it myself and it's been two days since it stopped working. I register but google sheet doesn't receive my data.

If this can help i also got an email by Pabbly saying "A quick notice about recent task execution."
The task error detail was:
{
"HTTP Status Code": 500,
"message": "The application processed the request but returned a blank response. Refer to the HTTP status code above for details."
}


Thank you in advance,

Best regards
- Vincenzo

 

[ArshilAhmad]

Hi @Vincenzo,

Based on your Task History, we can see that 'Google Sheets: Add New Row' action step is working correctly and the data also appears to be added to your spreadsheet.

The error you encountered is related to WATI action step. Error 500 occurs when a third-party application experiences a server issue or downtime at a particular moment.

I suggest that you register another lead on your website and check if it appears in your Task History. Also, verify whether its details have been added to your Google Sheets spreadsheet.