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Need help with filtering to add or update record in Airtable from ThriveCart transactions

Delilah

Member
I set up a workflow that adds a new record or updates an existing record in Airtable whenever a transaction is processed in ThriveCart for a monthly membership. It seems to be working but it's adding multiple records, 3 blank and 1 filled in with the transaction details, for each new member. I'm not sure where I went wrong.

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ArshilAhmad

Moderator
Staff member
Hi @Delilah,

The issue you are describing occurs when a user clicks on 'Save & Send Test Request' multiple times, which, in turn, creates multiple webhooks in the application, causing the workflow to execute that many times.

To fix this, disable the workflow in which you are facing the issue and set up a new workflow from scratch (without cloning).
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We have also made some changes to this workflow on your behalf, which will help you achieve your desired result. Make sure to set up your new workflow exactly in this manner.
 
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