No data from ManyChat, while status API request is 'success'

[Jan B]

Hi all,

I'm trying to get the subscription ID from my ManyChat-subscriber when I only have the phonenumber in my account. When I save and send the request, the value is 'success' but I don't see any data. What am I doing wrong?

Workflow: IjU3NjYwNTY4MDYzZTA0MzM1MjZkNTUzNDUxM2Ii_pc

 

[Preeti Paryani]

Hello @Jan B,

Thank you for reaching out.

We’ve tested the "Search Subscriber by Phone Number" action for the ManyChat in Pabbly Connect and encountered the same result.

To help us troubleshoot further, we request you to test the same using the “Try It Out” feature available in the ManyChat API documentation (as shown in the attached image):

1. Click on “Try It Out.”
2. Enter the required details, including the phone number.
3. Execute the test and share the results with us.

API Docs: https://api.manychat.com/swagger#/Subscriber/ef59064a933ef7464083a39c520a274b

If the same issue persists there as well, it likely indicates a limitation or issue on ManyChat’s end. In such a case, we recommend contacting their support for further assistance.

Please do share the outcome with us so we can evaluate whether any further action can be taken from our side.

 

[Jan B]

Hi,

Thanks for the reply. I've done the test:

 

[Preeti Paryani]

Hello @Jan B,

Thank you for sharing the screenshot.

Based on the error message, it appears that you haven’t added your API token yet. Please scroll to the top of the API documentation, click the Authorize button, enter your API token, and then click Authorize again.

After this, try performing the action by entering the phone number. Kindly refer to the attached image for guidance.

Once done, please share a screenshot of the results with us so we can assist you further.

 

[Jan B]

Hello @Jan B,

Thank you for sharing the screenshot.

Based on the error message, it appears that you haven’t added your API token yet. Please scroll to the top of the API documentation, click the Authorize button, enter your API token, and then click Authorize again.

View attachment 56835

After this, try performing the action by entering the phone number. Kindly refer to the attached image for guidance.

Once done, please share a screenshot of the results with us so we can assist you further.

 

[Preeti Paryani]

Hello @Jan B,

Thanks for sharing the results.

As per the screenshot provided you are getting the same response as in Pabbly. We recommend reaching out to the ManyChat team regarding the concern as the data has been sent from their end.

 

[Jan B]

Ok, thanks